Operations Manager - End to End Logistics Partnership (E2E LP)

Basic qualifications:

  • Educated to Degree level or equivalent, ideally within Supply Chain, Logistics or International Trade
  • Demonstrated in depth operational experience in international logistics operations
  • Extensive knowledge in multi-modals distribution and cross-border regulations
  • Experience in performance management of 3rd party contracts
  • Change management skills and ability to construct business proposals
  • Customer facing / Stakeholder management
  • Ability to drive improvements and performance focusing on customer service levels and cost reduction
  • Change management skills and ability to construct business proposals
  • Ability to work with minimum of directions and according to strategic directions

Preferred qualifications:

  • Knowledge of GSK supply chain, trading partners organizations and sites logistics functions and financial systems
  • Export Controls and Sanctions
  • Logistics, production, planning, project, customer service or finance
  • Audit/Self Assessment experience a plus


Operations Manager - End to End Logistics Partnership (E2E LP)

Job Purpose

This position is available on a 12 month secondment or fixed term contract basis.

Responsible for the day to day operational management and execution of E2E LP services, notably Transport Management, to ensure on-time and cost-effective delivery of product to our customer.

Ensuring that GSK meets the highest level of global compliance for cross border trade within the supply chain activities of all Business Units (e.g. ES, GMS, Commercial, Biologicals, Biopharm and CH).

Implementation of Regulation Changes within the Region, by collaborating with E2E LP Operational teams, E2E LP logistics compliance, internal functions such as Global Tax and Regulatory, and researching through external agencies.

Liaise with the wider GSK business to ensure that the expected standards are delivered. This role has joint accountability for the setting and realization of the targets.

Work with Regional peers to ensure the effective and efficient delivery of programs through the use of leveraging both internal and external resources.

Key Responsibilities


  • Provide operational leadership to the KN LCC to ensure timely delivery of products to customers.
  • Managing the operational interface between the KN LCC and the GSK business (sites, markets, functions), creating effective relationships to enable the KN LCC to operate successfully
  • Responsible for the escalated issue resolution process where not resolvable by the KN LCC, providing consistent interface with markets and sites in an operational context
  • Drive ongoing improvement of operational performance for all E2E LP services applicable to regions
  • Ensure appropriate communication to sites and customers in case of events impacting the distribution chain
  • Input/support into Crisis Management, if required
  • Responsible for ensuring the E2E LP operations adhere to GSK Quality Management system, GxP and financial requirements as defined in Global Logistics Policies and Procedures
  • Collaborate with Operation managers across other areas and/or regions to share and drive operational best practice
  • Drive short term (0-3 months) service improvement initiatives, and support, where needed, mid to long term Continuous Improvement (CI) or strategy deployment.


  • Manage day to day operational Compliance issues associated with E2E LP scope.
  • Creates and maintains internal audit plan and conducts L1 audits across E2E LP Operations scope
  • Develop policies and processes as required by the business
  • Supports Business Units with license management (e.g. controlled drugs , DEFRA, USDA , Export Licences
  • Provides tariff information for FTA benefit evaluation.
  • Provide all data elements as required in region to Customs broker and maintain master data base to facilitate border clearance
  • Respond to requests for item set up data, tariff classification, documentation requirements and country of origin and where applicable also responding to GteaM ( GSK Service Catalogue) tickets within SLA
  • Support Customs related activities to ensure compliant with Duty Management Programmes, ensuring sites are audit ready for any Customs inspections.
  • Manage Preferential Duty activities related to Free Trade Agreements.
  • Manage the process to ensure that GSK comply with all Export Controls and Sanctions Regulations, Management of the screening process , collating and storing data to evidence that products/customers comply with the Regulations, and GSK are audit ready. Collaborate with Legal Counsel and Treasury.
  • Provides support to, or leads external audits within region in collaboration with Legal, Treasury, and Indirect Tax ( when required to).
  • Collaborate with GL New Business & Divestments to ensure that licensing and cross border regulatory requirements are known for first shipments of new products, in-license and merger/acquisition deals.
  • Use the Global Logistics Risk Register to record risks to GSK business and actions plans to address them. Maintains CAPA tracker.
  • Conducts Regulation Watch process to reflect changes impacting GSK e.g. Commodity code changes
  • Notification of Regulation changes through GTCC alert system
  • Variation for USA:
  • Work with R&D Compliance Managers to provide knowledge share as needed
  • Responsible for management of GSK''s annual reconciliation program involving reporting of valuation changes to Customs & Border Protection.
  • Visit the LSP's UK named premises on a periodic basis. The frequency depends upon the level of risk identified through ongoing audits of the LSPs.

As the senior operations and compliance support role in the E2E LP team, the grade 6 E2E LP Operations Manager role will provide leadership of all site-market transport and compliance activities for GSK's highest profile sites. The overall managed spend from this team is approximately £165m per annum. These roles are expected to play a critical role in delivering operational execution and control of this spend.

About GSK

GSK is a science-led, global healthcare company that produces innovative medicines, vaccines and consumer healthcare products.

Our GMS teams are responsible for making and shipping the products that help people do more, feel better, live longer. We have more than 27,000 people in GMS, across 86 sites in 36 countries. Together, these people help to produce 4 billion packs of medicine, nearly 900 million doses of vaccines and more than 18 billion packs of consumer healthcare products every year.

Application Details

When applying for this role, please use the 'cover letter' of the on-line application to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application.

If requiring an adjustment for a disability, once selected for interview please contact [email protected]

Thank you for your interest in this opportunity.

Closing date for applications: 18th August 2017

  • LI-GSK

Contact information:

You may apply for this position online by selecting the Apply now button.

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