Manager, Service / UX Designer
GSK is seeking a Service Designer / UX Designer to join the open pharmatech revolution on our DevMarket API design team. In this role, you will have an opportunity to drive the UI and UX of the new DevMarket platform focused on developers and technology partners. Initially used by GSK developers for GSK products, APIs will soon be used by developers anywhere to create new innovative experiences for GSK customers and partners. DevMarket combines the best of a startup environment inside a largely successful company. You will have the opportunity to be at the forefront of open pharmatech and drive next generation pharmaceutical products.
As a Service Designer / UX Designer at GSK, you will leverage your expertise as you work with our Platform Engineering team and focus on the design, contexts and multiple touch points. This is a hands-on design role. You will be self-organizing and collaborate with a multi-disciplinary team that includes software engineers, machine learning engineers, data scientists and business partners who share your passion and drive for solving human and business problems.
Eye for Detail: You are a designer who creates thoughtful interactions that will delight customers. You obsess about the details, but you understand the implications on the big picture.
Customer Advocate: People who experience your designs feel like you really know them. You're passionate about user research and seek to elevate the customer's needs above your own preferences.
Design Thinker: You lead human-centered design activities that frame business and customer problems. You prototype low-fidelity ways of solving problems, and design experiences that can scale to serve millions of customers.
Data Analyst: You work with interdisciplinary teams to find metrics to measure your designs against business needs. You seek out analytics and user testing data to help guide future design decisions, and you iterate on your past design decisions with a focus on continuous improvement.
Let's start the conversation. We're not looking to fill a cookie-cutter job description. We want to discover what you're passionate about and what makes you unique!
Ideally, you are a determined problem solver with an optimistic outlook. You are passionate about how the company works, and need to know every customer moment no matter the channel.
• Bachelor's degree or military experience
• At least 3 years of experience in digital design
• At least 1 year of experience in UX design with data visualization and data-driven
• At least 3 years of experience in design software such as InVision, Sketch, Zeplin, Adobe
CC and similar tools
• At least 1 year of experience performing user testing
• At least 1 year of service design focus
• Master's degree
• A solid grasp of user-centered design and testing methodologies
• A solid portfolio of successful past projects
• At least 2 years as an active user of Design Thinking methodology
• At least 2 years of service design
• At least 1 year leading teams in end-to-end design processes
• At least 1 year participating and driving user research agendas
At GSK, our mission is to improve the quality of human life by enabling people to do more, feel better and live longer. Our three world-leading businesses research and deliver innovative medicines, vaccines and consumer healthcare products. We need a talented and motivated workforce to deliver against our strategy. To achieve this, we strive to attract the best people and to create an environment that empowers and inspires.
You may apply for this position online by selecting the Apply now button.
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GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
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