IT Service Consultant

Basic qualifications:

  • Knowledge of CRM systems,
  • Knowledge of (SFDC),
  • Experience in databases and data management,
  • Experience in XML/HTML.

Preferred qualifications:

  • Knowledge of Veeva
  • Experience in mobile platforms,
  • Experience in Informatica PowerCenter.
  • Experience in service management
  • Knowledge of ITIL
  • Advanced MSSQL


GlaxoSmithKline (GSK) is one of the world's leading research-based pharmaceutical and consumer healthcare companies and is committed to improve the quality of human life by enabling people to do more, feel better and live longer.

In Malaysia, GSK has established a strong presence for over 50 years and is home to our operations in the area of pharmaceuticals, consumer healthcare, manufacturing, and Business Services Centre. GSK employs over 1000 staff in Malaysia.

GSK is an exciting, rewarding and dynamic place to work. We thrive to be different from the conventional corporate ways of working. We pride ourselves on exemplary leadership and sense of community, and we offer a great platform for your personal and career development.

GSK Business Service Centre

The Business Service Centre, Kuala Lumpur is GSK's first global hub in Asia and will play a key role in GSK's Core Business Services consolidating the organisation's global and regional service delivery in IT, Finance, Employee Services, Indirect Procurement and Worldwide Real Estate and Facilities into an integrated shared service network.

We are currently recruiting for a IT Service Consultant, CRM Technical Analyst (Veeva/SFDC) to join us.

We are in process of dynamic development and now we are looking for almost 200 employees to newly created Competence Centers in Poznań. Join us!

GSK is deeply committed to professional and personal development offering employment opportunities across a diverse collection of businesses and geographies. So you'll flourish in an inspiring environment where personal growth plays a vital part in the changing face of the business. Most of all, you'll enjoy the sense of purpose that comes from leading change in an industry that touches millions every day.

We are currently seeking IT Service Consultant. You will be part of a young and exciting team of experienced consultants. As a member of the service consultants team you will be responsible for providing support for Veeva CRM system and related tools, knowledge management and data interface related activities. You will receive all the required training and support required for this role.

Key responsibilities:

–Providing support for Veeva CRM systems,

–Cooperating with business users from all around the world,

–Managing KPI's

–Knowledge management.

–Root cause analysis

Basic requirements:

  • Proven experience in supporting for applications,
  • Strong verbal & written English and Mandarin communication skills,
  • Ability to learn new concepts and software independently and quickly,
  • Being up-to-date with technologies.
  • Basic programming and scripting

Additional requirements:

  • Knowledge of CRM systems,
  • Knowledge of (SFDC),
  • Knowledge of Veeva/ CRM
  • Experience in databases and data management,
  • Experience in XML/HTML.
  • Experience in mobile platforms,
  • Experience in Informatica PowerCenter.
  • Experience in service management
  • Knowledge of ITIL
  • Advanced MSSQL
  • Familiar with service and solution designing
  • Ability to work with cross apps interfaces
  • Basic System's administrator background
  • Strong documentation skills

Please apply online.

Contact information:

You may apply for this position online by selecting the Apply now button.

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