IT Consultant, Security Infrastructure (GSK IT)

Basic qualifications:

  • Interest in service management and service development/improvements.
  • Good understanding of the global business and experience of operating in either an above country, or a global service environment.
  • Experience of service delivery and support organisation management, including the development of support processes & procedures
  • Knowledge of the IT quality standards (ITMS), support and infrastructure environment and of business processes and information technology solutions.
  • Experience working with, and managing, external vendors
  • Proactive problem resolution skills, able to identify issues before they become significant problems and propose solutions.
  • Able to develop and maintain documentation, including service models, support procedures and transition plans
  • Able to self-manage own programme of work, adapting to changing priorities and circumstances through a disciplined and logical work style.
  • Good written and verbal communication skills.
  • Able to deliver objectives on time and within budget, supporting other members of the team, reporting progress to the Service Owner.

Preferred qualifications:

  • Relevant experience in the field of IT Service Management
  • Pharmaceutical industry experience preferred
  • ITIL and ADP certification desired

Details:

This role is to provide day to day support in management and development of the Threat Defense Infrastructure service. This role will focus on maintaining the service wrapper, service improvements, the Sarbanes Oxley compliance process and working with customers and stakeholders who depend on the TD Infrastructure service.

Key responsibilities:

  • To ensure that services are delivered in accordance with agreed standards and quality as defined within Service Level Agreements (SLA) and Operational Level Agreements (OLA).
  • Partnering with business areas to leverage delivery channel.
  • Align GSK business needs with services.
  • Ensure that services capacity meets both the GSK business demand and InfoProtect guidelines.
  • Formulate, agree and maintain service level management processes for internal or externally delivered services.
  • Analyze and review actual service performance against SLA and OLA measures. Lead continuous improvement initiatives that enhance SLA and OLA targets and metrics.
  • Provide regular reports on service performance and achievement to the service owner, ensuring compliance requirements are met.
  • Enable an IT service culture.
  • Develop and maintain management processes and controls to ensure quality is maintained to meet business objectives.
  • Promote service improvements to continually improve quality and customer satisfaction.
  • Maintain day to day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of significant service issues and/or security incidents.
  • Ensure appropriate OLA/SLA measures are in place to support any new services.

Why GSK?

GSK is deeply committed to professional and personal development offering employment opportunities across a diverse collection of businesses and geographies. So you'll flourish in an inspiring environment where personal growth plays a vital part in the changing face of the business. Most of all, you'll enjoy the sense of purpose that comes from leading change in an industry that touches millions every day.

You are invited to submit, until September 26, your CV with the motivational letter in English using the "Apply now" button.

Thank you very much for your interest in development opportunities with GlaxoSmithKline.

  • LI-GSK

Contact information:

You may apply for this position online by selecting the Apply now button.

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