Global Workday IT Services Lead

Basic qualifications:

  • Workday – strong functional understanding and experience of running a similar Workday global BAU Service of similar size and complexity as GSK. Able to answer questions from all levels of the business. Be able to offer guidance to team on system related issues and consider problems that arise.
  • Proven stakeholder engagement and business partnering, working alongside senior HR leaders and be able to influence key business decisions when it comes to solutions and functionality available in WD and end to end data flow.
  • Strong and reputable team leadership skills (this role manages 40 people across 6 workstreams)
  • Project and change management skills and best practice
  • Risk management

Preferred qualifications:

  • Bachelor's Degree or higher or equivalent experience


Our Company

GlaxoSmithKline (GSK) is a science-led global healthcare company that researches and develops a broad range of innovative products in three primary areas of Pharmaceuticals, Vaccines and Consumer Healthcare.

The company has a significant global presence with operations in more than 150 countries, a network of 87 manufacturing sites in 36 countries, and large R&D centres in the UK, USA, Belgium and China.


Over the last few years GSK has implemented Workday globally, bringing together for the first time all the data on our 100,000 employees. It's now time to move the agenda forward with a focus on all HR systems – including the Workday evolution – to use new technologies to enhance the customer experience and help our staff to meet their objectives to Do More, Feel Better and Live Longer.

In the role of Global Workday IT Services Lead, you will occupy a key position, to lead, holistically, the services offered to support the global HCM solution, Workday end to end. You will manage a team primarily in the UK, US and Poland to support the principle customer within GSK which are the market and central HR teams.

You will manage senior HR stakeholders as well as the operational relationship with Workday and will provide input into the support strategy for business areas by working with the IT business partner group and the business.

The role will be based in West London at our corporate head office.

The Role


You will lead, holistically, the services offered to support the global HCM solution, Workday end to end. You will have accountability and ownership for the production system, ensuring the integrity is maintained and the system remains compliant to GSK policy, process and local legislation.

The services included in the role are:

o System support and error resolution

o Organisation Management

o Change control and testing

o Compliance

o Data security and user management

o Integration support and monitoring

o Cyclic HR process delivery (P&R; PDP; etc)

o System support for the US Payroll

o Manage risks associated with a global HCM platform

You will manage senior HR stakeholders as well as the operational relationship with Workday, ensure the services offered to HR remain of a high standard and to agreed service levels and will be held accountable through regular service reviews. You will also be accountable for the governance related to change to the production system and to ensure our responsibilities related to audit activities are fully compliant.

In this role you will provide input into support strategy for a business area or function by working closely with the IT business partner group and business. This will include providing advice on the split of support tiers for applications.

You will lead and develop the team, ensuring the relevant skill sets are in place to minimise risk to GSK as we develop and embed change and that we keep up with new functionality delivered by workday.

It will be necessary to to operate with continuous improvement in mind, growing the product to meet the demands of HR and the opportunities that a single global HCM platform deliver.

Key Responsibilities:

  • Build and lead a team of specialists to support the workday services to HR teams globally.
  • Manage the risks associated with HR systems, including data privacy and access control
  • Ensure the system remains compliant to GSK policy and local legislation
  • Ensure data passing to downstream systems through integrations is efficient, accurate and secure
  • Participate and manage all audit activity, internally and externally related to the workday product.
  • Work with GSK Infrastructure teams to ensure workday remains available to our customers as advertised.
  • Manage change activity, including workday delivered change, into the production service in a compliant and efficient manner
  • Build capability within the IT HR team with regards to workday services and influence the training standards for HR teams globally.
  • Ensure the organisation structure within workday accurately reflects the business organisation design.
  • Promote system advocacy within GSK and build strong relationships with workday as a supplier and their client base to maximise the use of functionality for our business.


Please take a copy of the Job Description, as this will not be available post closure of the advert.

When applying for this role, please use the 'cover letter' of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application.

During the course of your application you will be requested to complete voluntary information which will be used in monitoring the effectiveness of our equality and diversity policies. Your information will be treated as confidential and will not be used in any part of the selection process.

If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements please contact 0808 234 4391. This will help us to understand any modifications we may need to make to support you throughout our selection process.

  • LI-GSK

Contact information:

You may apply for this position online by selecting the Apply now button.

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