First Line Leader - Operational Quality

Basic qualifications:

Bachelor degree in relevant field

Preferred qualifications:

Bachelor degree in relevant field


GlaxoSmithKline (GSK) is a science-led healthcare company, with a proud history in Australia dating back to 1886. Our mission is to improve the quality of human life by enabling people to do more, feel better and live longer.

At the Ermington manufacturing site we have produced Panadol for many years – one of the top 5 most trusted and one of the 50 most desirable brands in Australia. We're very proud of our success and heritage.

In November 2016 we announced the closure of our GMS Sydney manufacturing site in 2020. The closure will be phased over the next four years as production is gradually transferred to a combination of other GSK sites and third-party manufacturers. It is anticipated the closure will be complete in 2020.

An opportunity is available for First Line Leader- Operational Quality for an 18months full time contract with potential for extension dependant on business demand.

The role is to develop and enable a team of Quality professionals to consistently delivery outstanding safety, quality, service and value to the person at the end of our supply chain. It is a key role with a strong focus on batch release, deviation management, customer complaints management and CAPA management. You will be an engaging leader with a proven ability ensuring that the business strategy is delivered through an engaged, motivated and capable team of staff.

You will be part of a Global Organisation, and within GMS you will be joining a team and culture where investment is made into training and development and the opportunity for continual learning is encouraged and developed.

Key responsibilities:

  • Lead, coach and develop your team to ensure

adherence to standards for safety, quality,

compliance and output

  • Collaboratively work with your team to

continuously improve the capability of individuals

and the overall team to increase their performance

towards targets

  • Set target conditions, and drive the delivery of

these, to achieve improvements in performance to

meet future business needs

  • Lead performance management process within

area, ensuring accurate and timely data is used.

  • Identify issues in real-time and lead problem

solving with your team to create sustainable

resolutions. Use and champion the GPS problem

solving process line-side, with staff and necessary

support Functions

  • Carry out current state analysis and ensure

"TOP 3 issues" are identified with aligned target

conditions/actions using Lead and Lag measures

to track and improve.

  • Ensure that the appropriate Deviation Clinics and

problem solving processes are used to avoid

reoccurrence of issues

  • Ensure adoption and adherence to the Leader

Standard Work, and the application of Standard

Work for roles within the area by staff

  • Be highly visible during the shift so as to support

your team when there is more risk for issues

(e.g. area line clearances, trials, validation,

updated procedures, return to work). Provide

guidance and resolve problems as they arise

Key skills and experience required:

  • Experience in manufacturing, FMCG or other

large scale production environment

  • Experience working within regulatory and

compliance requirements

  • Experience in problem solving with peers,

fostering a collaborative environment to achieve

high performance team mindset

  • Solid working knowledge of GMP is required

Delivering results and expectations

  • An ability to lead, plan and drive timely delivery of

actions across a matrix organisation is essential

  • Bachelor Degree in Science, Applied Science or

Engineering (or equivalent experience)

  • Experience working within Quality Assurance,

Quality Control or other similar role

This role is offering you the chance to further your

career and professional development and play a

pivotal role here at our site.

At GSK we value diversity and treat all candidates equally. We aim to create an inclusive workplace where all employees feel engaged, supportive of one another, and know their work makes an important contribution.

Please note – GSK manages recruitment directly and applications via third party agencies will not be accepted.

Contact information:

You may apply for this position online by selecting the Apply now button.

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