Customer Service & Logistics Professional
2+ years of commensurate work experience
Proficient in order processing systems with specific SAP experience
Solid knowledge and understanding of the supply chain
Analytical and problem solving skills
Demonstrated solid oral and written communication skills
Good technical skills; Word, Excel, PowerPoint, etc
Some travel required
2+ years commensurate work experience
The role is required to accurately and professionally process trade customer orders and interacts with multiple levels within GSK and with the customer.
The Customer Service Professional is responsible to process Trade Customer Orders; support CPFR and Transportation to drive for supply chain efficiencies; and collaborate with trade and internal customers to attain agreed upon objectives.
Process trade customer orders while ensuring compliance with GSK's policies and procedures and attaining agreed upon corporate objectives.
Manage and support internal/external customer order-to-cash relationships
Manage customer refusals and returns.
Interpret carrier capabilities, lead time cycles and customer receiving practices to deliver goods as efficiently as possible while meeting customer and GSK on time delivery metrics.
Prepare and analyze logistic related customer scorecard metrics and participate in scorecard presentations with customer as required.
Communicating inventory constraints and surpluses to trade customer.
Report and validate data to support customer service and transportation activities and support GSK KPI's and customer scorecard requirements.
Provide support to reconcile penalties, OS&D and unsaleable related deductions.
Coordinate with CPFR Analysts and CPFR/Customer Service Management to execute to the agreed upon inventory allocation quantities for stock constrained items.
Provide direction to the DPC and Supply Chain for deployment of promotional inventory
You may apply for this position online by selecting the Apply now button.
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