Customer Service & Logistics Professional

Basic qualifications:

Associates Degree

2+ years of commensurate work experience

Proficient in order processing systems with specific SAP experience

Solid knowledge and understanding of the supply chain

Analytical and problem solving skills

Demonstrated solid oral and written communication skills

Good technical skills; Word, Excel, PowerPoint, etc

Some travel required

Preferred qualifications:

Bachelors Degree

2+ years commensurate work experience

Details:

The role is required to accurately and professionally process trade customer orders and interacts with multiple levels within GSK and with the customer.

Job Description-

The Customer Service Professional is responsible to process Trade Customer Orders; support CPFR and Transportation to drive for supply chain efficiencies; and collaborate with trade and internal customers to attain agreed upon objectives.

Key Responsibilities:

Process trade customer orders while ensuring compliance with GSK's policies and procedures and attaining agreed upon corporate objectives.

Manage and support internal/external customer order-to-cash relationships

Manage customer refusals and returns.

Interpret carrier capabilities, lead time cycles and customer receiving practices to deliver goods as efficiently as possible while meeting customer and GSK on time delivery metrics.

Prepare and analyze logistic related customer scorecard metrics and participate in scorecard presentations with customer as required.

Communicating inventory constraints and surpluses to trade customer.

Report and validate data to support customer service and transportation activities and support GSK KPI's and customer scorecard requirements.

Provide support to reconcile penalties, OS&D and unsaleable related deductions.

Coordinate with CPFR Analysts and CPFR/Customer Service Management to execute to the agreed upon inventory allocation quantities for stock constrained items.

Provide direction to the DPC and Supply Chain for deployment of promotional inventory

Contact information:

You may apply for this position online by selecting the Apply now button.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK HR Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US).GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

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