Customer Service and Logistics Manager Algeria

Basic qualifications:

University graduate or equivalent experience

Supply Chain Professional Qualification

Minimum 5 years experience in a Supply Chain / Logistics / Customer Service operation, ideally in a Pharmaceutical and/or FMCG environment

Fluent in English, French & Arabic

Preferred qualifications:


Job Purpose:

The CS&L Manager develops, conducts and improves the Customer Service and Logistics processes for the supply of products inbound to the LOCs (Algeria) and outbound to its first trade customers in order to achieve optimal Customer Service levels and to maximize the On-Time-In-Full KPI, thereby supporting the commercial ambition.

The CS&L manager manages the warehousing function in Algeria, Distribution and Customer Service (order processing and invoicing) functions in the most cost effective way to support Regional Cost to Serve targets.

The CS&L manager ensures all processes in scope are compliant with GSK policies (QMS, EHS, GDP…)

This role includes the management of external relationships with first trade customers and relevant local authorities (eg. MOH). The CS&L Manager manages the relationships and contracts with Logistics Service Providers (Warehouse/Transport/Customs brokers) to agreed/contractual performance levels.

The CS&L Manager will initiate and drive/support a number projects to ensure effective management of day to day operations, inventory management and change implementation in line with GSK strategy.

Key Responsibilities:

Manage On Time in Full to First Trade Customers.

Own KPIs and deliver optimized customer service (OTIF), product availability (OOS) and cost-to-serve (CtS) to First Trade Customers for Algeria by initiating and run projects/plans aligned with the Regional Warehouse & Distribution strategy.

Manage distribution network, transportation and storage from all local GSK / 3rd Party Manufacturing Sites (in-country) and Point of Entry (from global sites) to First Trade Customers

Manage the import process in a compliant manner in Algeria taking into account strict MOH regulations in terms of sampling of imported products and subsequent release for sales.

Manage labeling/re-packing operations performed in our Warehouse in Algeria

Manage the operational interface with the MMW in France to ensure on-time and cost efficient movement of products into Algeria.

Ensure the integrity of Material Master and Customer data (for logistics movements and order/invoice processing) across the various systems used in Algeria.

Act as primary point of contact to Commercial/customers/distributors/LSPs for current inventory availability, physical inventory/batch status, and reconciliation discrepancies

Closely monitor inventory level at sales stations to minimize stock shortage and collaborate with Demand teams to support inventory optimization processes (Appropriate safety stock level, low shelflife, write off)

Closely work with Pharmacist Responsible to ensure full adherence with local governmental regulations and maintain excellent relationship local authorities (eg MOH)

Manage local processes and liaise with LSPs, GSK Regulatory to manage logistics activities for Pack Changes, Discontinuations, first-time new product importation, free samples, clinical trial deliveries, Tender samples etc

Take ownership for Logistics Service Providers selection via bid process and contractual decisions (rates/service agreement)

Manage, develop and improve both strategic and operation relationships with external Logistics Service Providers and First Trade Customers.

Ensure LSP payment process is in place and track spend versus budgets in line with Supply Chain P&L management for Algeria

Partner with Supply Chain Logistics functions including LCC's to drive continuous improvement for inbounds into the country and leverage central expertise to help close gaps in performance.

Be globally aligned with other Customer Service & Logistics Managers in the region to ensure best practice is shared and implemented.

Manage and report risks within Warehousing & Distribution, Customer Services functions, including ownership of the Business Continuity Plan.

Manage the CS&L team across the country, ensuring that they are delivering their objectives, managing their development, identifying talent for future progression.

Ensure quality and compliance within warehouse and distribution in line with GSK policies (QA, QMS and EHS standards), regional legislation and industry best practice.

Ensure GSK Ethical code is strictly applied across the organization

Issues and problems will need to be resolved that happen in very complex markets of the world. This position will be responsible for Customer Service and distribution operations in Algeria. This country will have his unique challenges especially around local regulations, customs and duties.

Many of these issues will need to be resolved by the job holder often requiring in depth knowledge of local rules and regulations as well as having a pragmatic approach to problem solving.

Resolves behavioral issues with current team in place and increase personal employee accountability.

Remote management of the above

  • LI-GSK

Contact information:

You may apply for this position online by selecting the Apply now button.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Meet Some of GlaxoSmithKline's Employees


Procurement Associate

Jasdeep finds diverse suppliers to build GSK’s pipeline. He organizes joint ventures with companies and negotiates pricing rates and payments to build a seamless supply system for GSK’s materials and products.


HR Associate, Future Leaders Program

Now in her second rotation of GSK’s Human Resources Future Leaders Programme, Andrea is shaping the future of talent management within Research and Development, from workforce assessments to strategy and operations.

Back to top