Customer Collaboration & Service Manager

Basic qualifications:

Preferred qualifications:

  • Education: University Degree or equivalent level
  • Languages: market language, English, further languages a plus for international exchange
  • Experience: Work experience for 3 years in customer service and / or logistic environment
  • Human Skills: Strong people and leadership skills, team player, extraordinary communication and listening skills, empathy, good motivator and change manager
  • Professional Competencies: strong sales & service focus, good sense for quality and business requirements, self-managed, fast andaction orientated

Details:

  • Lead a team of Customer service agents and manage the order to cash process for a specific channel/market
  • Ensure customer orders are processed in a timely and efficient manner (OTIF)
  • Deal with all customer queries and build a positive ongoing relationship with customers and internal stakeholders
  • Support a step change in collaboration between GSK & our customers
  • Enable commercial team to focus on leading the commercial agenda through providing excellent customer service.
  • Maintain stock allocation after alignment with Commercial, Supply and Demand Forecasting in the system
  • Improve service level to key customers
  • Support the supply chain initiatives efficiently e.g shipper ordering, customer specific SKUs etc
  • Attend customer conferences, supply chain review meetings and working groups.
  • Responsibility for driving the CS KPIs (e.g. durance of complaints solving, credit note ratio, OTIF)
  • Drive efficiency and manage Customer Service initiatives and continuous improvement
  • Manage month-end close activities
  • Ensure compliance requirements e.g. SOPs, GDP

Pls apply till September 29th

Contact information:

You may apply for this position online by selecting the Apply now button.

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