Commercial Capabilities Product and Skills Manager

Basic qualifications:

Bachelor's degree

Minimum of 5 years in Pharma industry

Experience in Sales, Sales Training, and Leadership.

Must be proficient to expert in coaching, facilitation and project management skills

Demonstrated written oral and interpersonal communication skills

Dynamic presentation and facilitation skills

Virtual and live training

Preferred qualifications:

Marketing experience helpful but not essential.

Experience in Specialty BUs & understanding of key tools (e.g. Strategic Account Planning)

Demonstrated success working in a complex matrix environment where influencing is a core requirement

Experience of Copy Approval Process

Demonstrated ability to create and deliver tactical/ project plan


This role interfaces with senior level stakeholders in the Primary Care BU

  • Assist in designing the plan for selling skills (Scientific Knowledge, Business Acumen & Customer Engagement) & building capabilities needed by BUs. Work closely with BU & CC stakeholders to align the plan, calendar & resources to BU & organizational priorities.
  • Deliver training needs (incl New Hire, Transfer) and other selling skills training aligned with the BU Capability Plan

oCoordinating with the Primary Care CC team to match available resources with BU training needs

oInput & consulting with Enterprise Skills CC team to ensure field & marketing selling skills resources are effective & impactful. This includes partnering to maximize impact of the Peer Educator/Associate Trainer team

oPartnering with Field teams to improve Selling Skills. This will include delivery of such events as workshops, regional best practice sharing, monthly office hours for selling teams, field contacts

oCoaching team training skills and utilizing expertise in Instructional Design and Adult Learning Principles

  • Responsible for CC content & delivery at major events such as Fast Starts, National Sales Meetings Selling Skills events & Product Launches. This includes creation of materials & approval via the Copy Approval process.
  • Subject Matter Expertise (via training / certification) to represent and pull through CC key initiatives /skills and as aligned to BU (ie: GSK Selling Ways, Business Acumen, SAP as appropriate to role)
  • Contribute to the CC Primary Care Lead Team.

oDrive best practice sharing,

oidentify and lead delivery of standard work where applicable

  • Deliver training in preparation for Product Certifications & Cert to Sell on relevant GSK promoted products. This training is provided to many levels of the Organization from Senior Sales / Marketing Leaders to our Field and Telesales Teams. The breadth of training expands all levels within our Commercial Team
  • Develop expertise in Standardization, Project Management and Business Improvement skill sets
  • Monitor and measure effectiveness of all training components, including distance and live application of learning
  • Create appropriate training curriculum based SP&O and CC standards and guidance documents

The skills & experience which will lead to success in this role include

  • Strategic thinking. Your role needs to diagnose capability gaps, and develop plans for short & medium term to address those gaps
  • Understanding the full Commercial Environment. You need to understand BU needs across Sales & Marketing, and to balance those with Enterprise priorities & resource constraints. Prior experience across commercial functions will be a clear asset in this role
  • Leadership. As a Manager within CC, you are expected to model all of GSKs Leadership Expectations, and foster an engaged, winning culture.
  • Influencing. As a partner working with senior stakeholders, you are expected to help them balance organizational & enterprise priorities. You are expected to be a leader among those peers in the area of Selling Skills & Commercial Capabilities.
  • Working Across Boundaries. The Product and Skills Manager roles are matrix leadership positions, requiring you to build strong relationships & partner with multiple functions across Sales, Marketing & Operations.
  • Project Management. Mastery of project management skills with the ability to manage multiple large projects
  • LI-GSK

Contact information:

You may apply for this position online by selecting the Apply now button.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK HR Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US).GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

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