Cognitive Support Analyst (GSK IT)

Basic qualifications:

  • Minimum Level of Education: Bachelor's Degree
  • Area of Specialisation: Information Technology; Computer Science or related field

Application development experience using JSON, NodeJS, and MongoDB

  • Demonstrated expertise in HTML and web page design (JavaScript, CSS style sheets, document object model); XML and web services
  • Experience or eagerness to learn Live Chat/Chat Bot/AI technologies
  • Proficient in English language, both written and oral.

Preferred qualifications:

  • Experience with the ITIL service management model


Key Responsibilities

  • Design and development of solution to meet business unit objectives
  • Data analytics of existing service desk transcripts and tickets
  • Level 2 technical support for the resolution of complex service problems
  • Participation in system and user acceptance testing efforts within service.

Why GSK?

GSK is deeply committed to professional and personal development offering employment opportunities across a diverse collection of businesses and geographies. So you'll flourish in an inspiring environment where personal growth plays a vital part in the changing face of the business. Most of all, you'll enjoy the sense of purpose that comes from leading change in an industry that touches millions every day.

You are invited to submit, until September 30, your CV with the motivational letter in English using the "Apply now" button.

Thank you very much for your interest in development opportunities with GlaxoSmithKline.

  • LI-GSK

Contact information:

You may apply for this position online by selecting the Apply now button.

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