Bilingual Customer Service Representative

Basic qualifications:

  • College Degree or equivalent experience
  • Minimum 3 years in a customer service position preferably in the medical/healthcare or pharmaceutical industry
  • Knowledge of various software applications; such as SAP, Microsoft Outlook, Excel, Word, Power Point, etc
  • Excellent communication skills, fully fluent in both English and French (verbal & written)

Preferred qualifications:

  • •Strong analytical and organizational skills
  • Comfortable in a multi tasks environment
  • Aptitude to discern/distinguish priorities (time management)
  • Very diplomatic and tactful
  • Ability to work in an environment of team work and collaboration
  • Strong orientation in services and very flexible
  • Energetic, well-organized, excellent judgment and highly adaptable to unforeseen situations
  • Creativity and initiative are required to find new ways to satisfy customer requirements
  • Live the GSK values of Respect, Transparency, Integrity Patient focused



12-month contract

This position involves daily follow up with several business groups within the company, i.e. respond to queries and focus on business objectives and results. Provides front line contact and support for internal and external customers.


Order Management and Customer Focus

  • Process every order received for accuracy, ensure any special details or instructions are carried out to ensure total customer responsiveness (SAP, Online web portal, sample & promo literature order portal)
  • Manage a wide variety of customer accounts (i.e. wholesalers, direct vaccines, hospitals)
  • Investigate, analyze and resolve all customer inquiries/requests within required time frames
  • Handle appropriately all sales/marketing/distribution/logistics and account receivable inquiries
  • Responsible for providing return authorizations, providing shipment tracing, shortage inquiries, price discrepancies, product complaints & product availability
  • Process customer returns in SAP and claim FSCM
  • Handle distribution issues with Third Party Logistics (UPS) to ensure customer receives order on time and makes arrangements for drop ships when required


  • System Administration responsibilities include:
  • Maintenance in SAP including back order monitoring and release, credit card order release and order block release
  • Manage Product Complaints within the QA system in SAP
  • Ensure any changes to customer master data are provided to Site Support role for timely update
  • Participate in customer service, sales and marketing meetings upon request
  • Ensure that all work performed is completed in a safe manner and complies with GSK's existing SOP's and GMP Regulations in effect;
  • Work on special projects related to customer services as directed by the CS Manager

GSK is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals. GSK is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact us at [email protected]

Contact information:

You may apply for this position online by selecting the Apply now button.

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