George Brown College

Manager Of Business Process Integration & Student Systems

3 days agoToronto, Canada

Competition Number: REQ 3114
TITLE: Manager of Business Process Integration & Student Systems
DIVISION: Office of the Registrar
SALARY: Admin Contract, Band 10, $74,503 - $93,128 per year
LOCATION: 500 MacPherson Avenue
STATUS: Admin Contract
EFFECTIVE DATE: Immediately - August 2021
At George Brown College, we have established a reputation for equipping our students with the skills, industry experience and credentials to pursue the careers of their choice. As employees, we are committed to creating an enriching learning community for our students, delivering excellence in what we do, holding ourselves accountable for our work and demonstrating diversity and respect for one another.

What responsibilities will you have in this role?

Reporting to the Associate Registrar, the Manager Process Integration & Student Systems plays a key role in advising the College Registrar and in supporting the implementation of the immediate and long range operational imperatives of the Department. The incumbent provides direct support to the College Registrar in the planning, implementation, evaluation and continuous improvement of services to students and staff of George Brown College.
The Manager Process Integration & Student Systems must have a thorough understanding of all critical RO processes and the implications of changes made on the different areas. This is critical to the many interdependencies and complexities of the processes that have an impact on the College functions, reporting, data integrity, student success, KPI results, etc.

  • Analyzes issues and clearly articulates business needs; accountable for systems development and support for the College Student Information System and those systems which interact with this system.
  • Identifies and recommends areas for process and systems improvements within the R.O.
  • Leads project teams whose mission is to improve business processes and enhance services to students.
  • Acts as the project team leader in the development and integration of new, or redesigned business processes and procedures related to the operations of the Registrar's Office to ensure that business process changes are aligned with the SIS automated functionality.
  • Accepts, assesses the need, modifies, approves, and prioritizes computer systems development maintenance requests for the student Registration System, ensuring that those projects which best serve the interests of the College from an efficiency standpoint, receive a higher priority.
  • Works with the Systems Development & Support Department within the ITS Division in order to accomplish and implement any future changes to the Student Information System.
  • Participates in relevant internal and external committees to ensure that the systems used for both full and part-time students are current and relevant.
  • Ensures that all key stakeholders are made aware of system changes and enhancements as they pertain to their areas and to students. Ensures that training plans are developed and implemented for all key stakeholders.
  • Provides change management leadership to College staff to ensure the smooth integration of new processes and procedures into the College's registrarial related operations.
  • Conducts regular reviews of administrative processes related to all registrarial functions: admissions, scheduling, fees, curriculum, reporting, enrollment planning, records, registration, audit of enrollment, graduation of students and on-line services.
  • Directs the post-secondary registration cycles, and beginning of term start-up related activities.
  • Ensures that the web registration application is fully tested and functional prior to the start of each registration cycle.
  • Directs the Transfer Credit application cycles, and beginning of term start-up related activities. Ensures that the Transfer Credit application and supporting processes and systems are fully tested and functional prior to the start of each cycle.
  • Oversees the Communication strategies in the various tools and processes, including CRM Advise.
  • Provides training & support to the Academic Divisions, CE, Student Affairs for key RO processes
  • Other related duties as assigned.

What qualifications do you need for this role?

  • Three year Diploma or Degree from a recognized post-secondary institution in in Business Administration or a related field with an emphasis on Business Analysis and Project Management Is required.
  • Minimum seven years' experience in business analysis and problem solving, with experience in facilitation, interviewing, documenting business processes, creating new processes, developing business and technical requirements, and utilizing formal testing methodologies.
  • Experience initiating, developing and maintaining partnerships, relationships and regular contacts with College management, other colleges and other local public sector organizations to foster collaborative and innovative approaches to systems planning.
  • Project/operational management, organizational development, time management skills.
  • Demonstrated leadership skills.
  • A thorough knowledge of a student information system; excellent computer application skills.
  • Comprehensive knowledge of policies and procedures relating to a Registrar's Office.
  • Expert in business analysis, registration, customer service, project management and coaching and mentoring.
  • Experience in business process re-engineering and implementing and/or improving systems to support business requirements.
  • Working knowledge of Finance and a strong accounting background. Sound knowledge of business and accounting practices.
  • Experience analyzing data and statistical information in order to forecast and project future costs.
  • Extensive Knowledge and experience with Microsoft Office suite including Excel, Power Point, and MS Project, coordinate, and implement projects and improve electronic processes and procedures.
  • Advanced oral and written communication and interpersonal skills, to understand and articulate business requirements and work effectively with staff at all levels across the organization as well as vendors and external stakeholders.
  • Demonstrated experience in coordinating/leading projects, including designing or re-designing business processes, sub processes and implementing changes according to deadlines and budget.
  • Good business sense and understanding of data-driven decision support systems; ability to interpret corporate policies in Finance, IT, HR, etc.
  • Demonstrated leadership in delivering excellent service to others as this is key in supporting the success of our students and our College.
  • Strong collaboration and teamwork skills.
  • Effective ability to interact with others and deal with situations in ways that respect diverse backgrounds, experience and styles.
  • Flexibility in adapting to change and in participating in consultative decision-making processes.

  • If you are a George Brown College employee, go to to apply via our internal site.
  • If you are an external candidate, go to and click on the "Employment at George Brown" link or click on the 'apply' button to the left of the posted job to apply.

  • Please ensure your resume highlights all relevant education, training and experience that are applicable to the minimum qualifications for this role.
  • The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.

Closing: Open until filled

George Brown College is dedicated to employment equity and encourages applications from people of all genders, persons with disabilities, racial/visible minorities and indigenous peoples. George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources representative responsible for the recruitment for this position will work with applicants requesting accommodation at any stage of the hiring process.

For information on George Brown College, please visit our website at .

Job ID: george_brown-3114