Financial Assistance Consultant

Competition Number: REQ 1965
TITLE: Financial Assistance Consultant
DIVISION: Financial Assistance Office - Office of the Registrar
SALARY: Temporary Support, Payband E, $24.63 - $28.55 per hour (35 hours per week)
LOCATION: 200 King St.E.
STATUS: Temporary Support
EFFECTIVE DATE: January 2019 - approximately one year
At George Brown College, we have established a reputation for equipping our students with the skills, industry experience and credentials to pursue the careers of their choice. As employees, we are committed to creating an enriching learning community for our students, delivering excellence in what we do, holding ourselves accountable for our work and demonstrating diversity and respect for one another.

What responsibilities will you have in this role?

  • Ontario Student Assistance Programs (OSAP), College Bursary and Emergency Assistance Programs.
  • Interviews students to determine financial need, disseminate information; gather data, complete necessary forms and data enter information that is relevant to the student's financial requests.
  • Verifies, monitors and makes required updates to information in students' on-line OSAP applications to ensure program integrity and that students receive all funding to which they are entitled. This involves processing of student written requests for changes to their file, addition of student supplied documentation, as well as using electronic data from the Banner Student Information System internal to the college. Involves using the Ministry computer systems to communicate with students.
  • Aids in the resolution of all problematic situations regarding student assistance by contacting outside agencies, the National Student Loan Service Centre, social service agencies, provincial and federal government agencies, and internal College departments while acting as a mediator or advocate for the students. Written correspondence, phone calls, e-mails, exchange of information etc. may be required.
  • The incumbent is responsible for student retention for financial reasons during the resolution of problematic situations. During times of financial stress of the students the incumbent has recourse to the various bursaries, emergency assistance that the college provides. By careful interviewing and analysis of the student's situation, the incumbent may request emergency loan/bursary assistance cheques or issue immediate loan funding in the form of cash.
  • Helps in the day-to-day processes during start up periods. This involves all of the same responsibilities described in this section as well as confirmation of enrolment procedures, and advising temporary staff regarding proper procedures and protocol.
  • Public presentations to disseminate information regarding all financial programs at times are required.
  • Performs other related duties as assigned.

What qualifications do you need for this role?
  • Two-year diploma from a recognized post-secondary institution in Business, Social Sciences, education or equivalent.
  • Minimum three years' customer service experience in a financial assistance office dealing with student assistance programs, preferably OSAP; experience with Banner, or a similar relational database.
  • Proficiency in MS Office; accurate data entry skills and a strong aptitude for detail and accuracy.
  • Excellent oral and written English communication skills with the ability to explain and interpret information regarding student funding policies and procedures.
  • Strong interpersonal, customer service and conflict resolution skills; proven ability to think processes through and find creative solutions given limited resources.
  • Able to learn quickly and stay abreast of changes to policies and procedures for all sources of funding
  • Strong organizational skills; experience dealing with complex issues; ability to maintain confidentiality of information.
  • Proven ability to adapt with strong problem solving skills.
  • Ability to work under pressure with frequent interruptions while dealing with conflicting demands and distractions; ability to prioritize work and meet deadlines.
  • May have to travel within the city to deliver seminars, attend conferences, or assist at other campuses; occasional travel to conferences in other cities is required.
  • Demonstrated commitment in delivering excellent service to others as this is key in supporting the success of our students and our College.
  • Strong communication, collaboration, teamwork and people skills.
  • Effective ability to interact with others and deal with situations in ways that respect diverse backgrounds, experience and styles.
  • Flexibility in adapting to change and in participating in consultative decision-making processes.

Hours of Work: 8:30 am - 4:30 pm.
Interview process may consist of a practical skills component.

  • If you are a George Brown College employee, go to to apply via our internal site.
  • If you are an external candidate, go to and click on the "Employment at George Brown" link or click on the 'apply' button to the left of the posted job to apply.
  • Please ensure your resume highlights all relevant education, training and experience that are applicable to the minimum qualifications for this role.
  • The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.

Closing: December 14, 2018

George Brown College is dedicated to employment equity and encourages applications from people of all genders, persons with disabilities, racial/visible minorities and indigenous peoples. George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources representative responsible for the recruitment for this position will work with applicants requesting accommodation at any stage of the hiring process.

For information on George Brown College, please visit our website at .

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