Telco Business Analyst - Contractor


Genesys CTO Operations is currently seeking a motivated, driven, self-starter for the newly created role of Telco Business Analyst. You will have the opportunity to collaborate and work on developing a Telco business management system for a rapidly growing Cloud company. The ideal candidate for this role will possess an analytic mind, excellent communication skills and a passion for customer success.


  • Help the Cloud OPS team optimizing the Telco services costs for the customer cloud environments
  • Analyze cost, usage, performance and availability data for Genesys cloud customers
  • Responsible for ensuring accurate cost accounting for all cloud Telco investments
  • Initiating, administering, reconciliation and tracking of Telco usage and monthly recurring costs from 3rd party providers
  • Propose, document and implement business processes related to inventory control and cost reconciliation


  • 2-5 years relevant experience
  • Prior work experience with Telco Audits or Cloud telco resale, or wholesale telco services
  • Working knowledge of Telco industry services and terms (lingo)
  • Grasp on finance and data analytics
  • Understanding of financial and business processes
  • Attention to detail and accuracy
  • Superior communication and organizational skills
  • Background in finance or data analytics is a plus
  • Business intelligence and project management skills
  • Undergraduate degree or master’s in IT or Finance, CS degree with MBA is also acceptable

Genesys is the world’s leading provider of CX (Customer Experience Management Solutions). Genesys is the largest private software company in Silicon Valley (3rd largest in the US/Canada), and we are revolutionizing the way companies engage with their customers. We are a highly successful organization with a solid track record and staying power. Our passionate team solves customer experience challenges for our own customers – and each other – every day. Many companies claim to be global. We actually are. Our team spans over 40 countries and 5 continents. Our diverse team consists of talented, enthusiastic people who are here because they believe in our mission, and because they love what they do here. It’s a great place to work. We live our values every day, easily seen in our attention to great customer service, obsessive desire to create success for our clients, daily goal to make things easy for our clients and for each other, and of course, by innovating in all we do. And we like to have a good time, too. We are committed to making a difference in the communities where we live and work. We are always learning. We are growing. We are building a better world. We are Genesys.

Genesys is an equal opportunity employer. We evaluate qualified applicants without regard to age, race, color, religion, sex, disability, veteran status, national origin, genetic information, and other protected characteristics. #LI-SH1

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