Technical Lead

Genesys is the world's leading provider of customer service and contactsoftware — with more than 4,700 customers in 120 countries. Drawing on its morethan 20 years of customer service innovation and experience, Genesys isuniquely positioned to help companies bring their people, insights and customerchannels together to effectively drive today's customer conversation. Genesyssoftware directs more than 100 million interactions every day, maximizing thevalue of customer engagement and differentiating the experience by drivingpersonalization and multi-channel customer service – and extending customerservice across the enterprise to optimize processes and the performance ofcustomer-facing employees.

Position: Technical Lead

Location : Chennai

Responsibilities:

Jobdescription:

  • Should have 8 years of IT experience with 5 years' experience in application software/IVR development
  • Knowledge of REST-style web services, HTTP, HTTP servers
  • Exposure to Computer Telephony Integration (CTI) would be an added advantage
  • Previous experience in IVR development and ACD/skill routing development preferred
  • Previous experience with VXML/SCXML is preferred
  • Excellent problem solving, critical thinking, and communication skills
  • Experience with version control systems such as Mercurial
  • Knowledge of test management / defect tracking systems
  • Hands on experience with Genesys products and solutions
  • Experience in building and maintaining of Cloud based automated test environments
  • Practical experience with JIRA and Zephyr

Genesys is an equalopportunity employer committed to diversity in the workplace. We evaluatequalified applicants without regard to race, color, religion, sex, disability,veteran status, and other protected characteristics

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