Team Lead, Software Engineer
The Software Engineer will help design and implement features in a cloud-based web architecture. The role will also serve as Team Lead, providing leadership and management to a team of Software Engineers. Must be able to participate in a highly collaborated and innovative team. The Software Engineer is expected to be a results-driven, self-motivated, full-stack developer.
Work with team members to create innovative solutions to various feature requests.
Jump into various complex code-bases, understand them quickly, and develop features in a fast-paced environment.
Work with stakeholders to refine the requirements for new features with an emphasis on creating a great user experience.
Establish team goals and milestones. Actively participate in a highly collaborative Agile development process to meet delivery dates and other goals.
The Team Lead keeps the team's list of software change requests reviewed, prioritized, and well documented.
Demonstrate the ability to be thorough and detailed oriented in looking at all aspects of the solution including: localization, licensing, scalability, memory management, bandwidth, latency, automated testing, security and compliance.
Write unit tests and work with the delivery team to ensure quality testing.
The Team Lead must provide job descriptions to Human Resources for open requisitions for the team, monitor for candidates and take a proactive approach to hiring, interview prospective candidates according to established procedures, and perform various on-boarding procedures for all new hires.
The Team Lead must provide ongoing performance feedback to team members. The Team Lead must deliver timely, well thought out, performance reviews for each team member and must meet with their manager and Human Resources as appropriate prior to the team member's review.
Stay current with industry developments and new trends.
Understand & comply with HIPAA Security and Privacy Law
Adhere to Genesys Code of Business Conduct and Ethics
Bachelor's degree in Computer Science or related work experience.
Excellent analytical, critical thinking, and reasoning.
Good verbal and written communication skills.
Software development team management experience, including experience with project planning and team member performance reviews.
Experience with software issue diagnostic strategies and creation of appropriate algorithms/changes to address performance, reliability, supportability, maintainability, and extensibility.
Skills considered a plus: C# and .Net Framework
Genesys® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via hhttp://www.genesys.com/ Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.#LI-SH1
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