Staff Software Engineer

Genesys is the world's leading provider of customer service and contact software - with more than 4,000 customers in 80 countries. Drawing on its more than 20 years of customer service innovation and experience, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to effectively drive today's customer conversation. Genesys software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service - and extending customer service across the enterprise to optimize processes and the performance of customer-facing employees.

Job Title: Staff Front-End Engineer
Department & Team: Desktop
Location: Chennai, India


We are looking for an enthusiastic and experienced front-end developer to join our development team. If you are looking for opportunities to develop your technical skills and grow your career, we currently have an exciting opening for you. While this role has a focus on front-end development, Genesys development teams use a wide range of technologies and we value any other technical knowledge that you can offer.

Key Responsibilities:

The primary responsibilities for this role include (but are not limited to).

    Develop new modernized web front-ends and reusable components for our key products The full development process of these front-end components, including design, implementation Code review and bug fixing Create automated unit tests Write technical documentation Work closely with our UX team to create end products that deliver great usability and follow best design practices Use your knowledge to influence the way we address day-to-day technical challenges
Minimum Requirements:
    A background and 10+ years or more in Computer Science / Engineering 10+ or more years' experience working with JavaScript Some experience with building middle tier (Java or JS). Advanced understanding of modern web development (e.g. HTML5, CSS3, LESS, etc.) Experience with modern JavaScript Frameworks (Backbone, React, Flux, Angular, jQuery, etc.) Ability to manually craft HTML and CSS and solve complex layout issues Concrete experience with backend integration using HTTP REST-based API, with strong understanding of synchronous/asynchronous request handling. Knowledge and experience around communication frameworks (webSockets, socketio, ...) Experience with Responsive web design techniques. Experience with JavaScript test automation frameworks such as Jasmine, Karma, PhantomJS, Protractor. Experience with Build/Tests tools such as Gulp, Grunt Experience with Typescript/Nodejs applications Strong communication skills, both verbal and written. Capacity to educate others, transfer information and knowledge. Provide guidance. English communication skills, both verbal and written Strong team player who enjoys collaborating with others

Desirable Skills:
    Familiarity with Continuous Delivery Techniques Familiarity with Devops realm Familiarity with Amazon AWS Familiarity with Docker
About Us:

Genesys® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Meet Some of Genesys's Employees

Tracy C.

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I believe in the golden rule. That means treating others the way i would want to be treated and that philosophy and that approach is through the entire human resources organization.

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Michael is a problem solver. He works with Genesys customers to address their challenges by using the company’s variety of innovative products and services.

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