Sr. Solution Consultant

Based in Paris (Issy Les Moulineaux), the Senior Solutions Consultant works with the Sales Account Executive on developing identified business opportunities. The Senior Solutions Consultant works in a consultative role to understand customer needs (functional & technical) and maps them to Genesys software, services, and consulting offerings. He or she works with all levels of customer organizations tailoring the messaging to meet the needs of various business and technical stakeholders including C-level decision-makers. This role is imperative to the success of sales opportunities.

Key Responsibilities:

A Senior Solutions Consultant is responsible for engaging in business-focused solution discoveries with customers to understand their operation, customer experience and demonstrate the value that can be created through the implementation of Genesys solutions.

Customer Facing Responsibilities:


  • Run successful workshops with business users to uncover gaps and opportunities in the current way a company interacts with its customers.
  • Consult on Customer Engagement, Employee Engagement, Business Optimization best practices and optimization
  • Define the projected benefits for the identified experience & engagement gaps
  • Document and present the outcomes of discovery to business audience

  • Run successful co-creation workshops with business and technical users to define a new target for optimized engagements
  • Create prototypes or customized demos to define the scope of the new solution
  • Design economic viable solutions with high-level Business and Solutions Architecture
  • Document and present the design outcomes to both business & technical audience

  • Present solutions options framework with a road map to achieve target state
  • Be a compelling speaker that communicate the value of solutions
  • Tailor demonstrations to prove how business objectives are met
  • Deliver solution & product related responses on RFI's/RFP's

Other Responsibilities:

  • Stay up to date on Genesys solutions and industry knowledge
  • Gain insights about how customers use Genesys & other industry solutions to build systems for Customer Engagement, Employee Engagement, Business Optimization
  • Stay in touch with the Customer and Genesys Services team during the implementation to validate how benefits are being realized with the business and solution Architecture
  • Contribute to knowledge sharing initiatives both internal and partner community
  • Support corporate initiatives with field input for the commercialization of new solutions

Minimum Requirements:
  • 3 - 5 years previous as a pre-sales consultant role with experience in Consultative sales for high-value business solution
  • Strong written and verbal communication skills with a focus on needs analysis, positioning, business justification, and closing techniques
  • Strong Experience in use cases live demonstrations and presentations
  • Strong time-management and organization skills
  • Ability to multi-task and manage multiple streams of work simultaneously
  • Ability to work and communicate effectively with internal stakeholders
  • Ability to solve complex technical and selling situations with proposed resolutions
  • Ability to work effectively, independently and with team members to add value
  • Ability to display strong self-initiative and support recommendations with fact-based evidence (data, research, best practices, etc.)
  • Be self-motivated, flexible, and show initiative
  • Proven record of meeting/exceeding established goals
  • Fluent or native French and high-level English both spoken and written

  • International sale or business consulting experience is a plus
  • Enterprise software or contact center industry experience is a plus
  • Previous experience and knowledge on Genesys portfolio are highly valued (preferably PureConnect)
  • Experience with Cloud or SaaS-based software sales

About Us:

Genesys® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog .

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-AW1

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