Sr Software Engineer



We have open positions for Senior Software Engineers to work on the Genesys AI Platform, Customer Journey Analytics, Insights and Predictive Routing. The Genesys AI platform collects billions of events from various sources to build a holistic picture of the customer's journey and predict when best to interact with the person for support or marketing engagement and who is best suited to handle a specific interaction.

This will afford you an opportunity to work on all aspects of big data and software engineering focusing on predicting customer behaviour and next best actions, creating tangible value for the businesses we work with.

You will be building new features, ensuring scalability and availability of the entire platform and delivering high quality code. We write code in JavaScript/Python (but if you are strong in Java that's a good start) and work with many technologies, including Node.js, Kafka and Cassandra, MongoDB.

Key Responsibilities:
• Lead in the design and implementation of major features within our AI Platform.
• Drive features all the way through the Design, Beta, Generally Available, Maintain cycle.
• Understand the overall architecture of the system.
• Enhance overall team velocity.
• Apply process appropriately for data security, traceability and information sharing.

Minimum Requirements:
• Hons 2.1 Degree or higher in Computer Science, Electronic Engineering or related disciplines.
• MSc in these disciplines a plus.
• You are a strong programmer and know how to write quality code in Java, JavaScript or Python.
• 6+ years of experience in software engineering.
• You are curious, self-driven, and ask the right questions.

Desirable Skills:

We expect you to have experience with some of the following technologies and are willing to learn the rest
• Software algorithms, data structures and performance at scale.
• REST APIs
• Distributed Systems and Micro-Services
• Java, Node.js, Python
• MongoDB, Cassandra, Kafka
• Grafana, Prometheus, ELK
• Jenkins, GIT

About Us:

Genesys ® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog .

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics . #LI-RK1


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