Sr. Backend Engineer



We are looking for a Back End Engineer to help take Dialog Engine, our AI Chatbot Platform to the next level. The Dialog Engine works in harmony with Human Agents to deliver the best possible customer experience and drive efficiencies in the contact center.

This will afford you an opportunity to work on all aspects of machine learning and software engineering focusing on modelling and understanding customer conversations, creating tangible value for the businesses we work with.

You will be building new features, ensuring scalability and availability of the entire platform and delivering high quality code. We write code in Python (but if you are strong in JavaScript, Java or Scala that's a good start).

Key Responsibilities:
• Assist in the design and implementation of major features within our AI Platform.
• Bring features all the way through the Design, Beta, Generally Available, Maintain cycle.
• Understand the overall architecture of the system.
• Mentor junior team members through an Agile Scrum setup.
• Enhance overall team velocity.

Apply process appropriately for data security, traceability and information sharing

Minimum Requirements:
• Degree in Computer Science, Engineering, Statistics, Maths, Physics, or related disciplines.
• MSc or PhD in these disciplines a plus.
• You are a strong programmer and know how to write quality code in Python, Scala, JavaScript or Java.
• 6+ years of experience in software engineering.

You are curious, self-driven, and ask the right questions

Desirable Skills:
• In-depth understanding of algorithms, data structures, and performance at scale.
• Experience having designed, built, and maintained REST APIs in production.
• Experience with web applications and microservices.
• Experience with stream processing, distributed systems and real-time systems.
• Familiar with event-driven architectures.
• Familiar with Big Data technologies (Spark, Cassandra, MongoDB, Kafka).
• Knowledge of container technologies (Docker, Kubernetes).

About Us:

Genesys ® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog .

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics .#LI-DK1


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