Sr. Account Executive - Channels

In therole of Senior Account Executive Channels you will be responsible tomanage the Genesys Business Partners Network in the Nordic region in relation to Genesys offeringsand help driving partner sales. You are responsible for identifyingand recruiting new business partners into the channel partner program. You willalso ensure that existing partners are retained and are successful in the saleof Genesys products and services.


Theprimary responsibilities for this role include (but are not limited to):

  • Coach, support and mentor existing partner teams
  • Recruit new partners to extend reach of Business and Enterprise Editions sales
  • Assess partner effectiveness and provide coaching, training and mentoring to maximize effectiveness
  • Produce forecasts based on partner information and translate to Genesys sales process (GAME) stages
  • Maintain insight into partner deals and forecast accordingly within Genesys opportunity management
  • Develop and execute joint Sales Campaign with the Partners
  • Consistently achieve quarterly and annual partner manager objectives
  • Proven track record at analysing and developing business and marketing plans both internally and externally with partners
  • Be proactive in all aspects of partner acquisition and development
  • Maintain consistent and regular communication with partner(s) accounts
  • Demonstrate success in negotiation, conflict management and diplomacy
  • Closely monitor partner performance and partner pipelines
  • Build effective relationships with internal and external organizations
  • Create an environment of teamwork and continuous improvement
  • Demonstrate a commitment to excellence (i.e. best practices)
  • Collaborate with partners to align goals, strategies and KPIs


  • Deep knowledge of the indirect channel market, players, dynamics, and trends
  • Proven capability at managing partner and/or customer relations
  • Experience with coaching, directing, and training partner organizations
  • Effective oral communication, presentation, and training skills
  • Well-developed time management capability
  • Multi-task and manage multiple streams of work simultaneously
  • Excellent written and verbal communication skills
  • Very good English language skills
  • Effectively persuade internal and external stakeholders to act
  • Proven record of meeting/exceeding established objectives through partner attainment
  • Communicate with all levels within partner and customer organizations
  • Effectively communicate and present company strategies and initiatives
  • 5 years previous experience in one or more of the following Business development areas:
  • Sales experience in a complex software selling environment
  • Direct sales or channel sales
  • Developing highly productive reseller and referral partner relationships

Desirable Skills

  • Enterprise software or contact centre industry experience a plus

Meet Some of Genesys's Employees

Tracy C.

Chief People Officer

I believe in the golden rule. That means treating others the way i would want to be treated and that philosophy and that approach is through the entire human resources organization.

Michael Y.

Solution Consultant

Michael is a problem solver. He works with Genesys customers to address their challenges by using the company’s variety of innovative products and services.

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