Sr. Account Executive

We have an exciting opportunity to join us as a Senior Account Executivebased from our office in Milan covering Northern Italy. Working on Enterprisecustomers, you will drive revenue growth by securing new business from new andexisting customers. This will be achieved primarily through selling our PureEngage solution but also our other solutions.

You are responsible for all opportunities and accounts assigned to youwhich are likely to fall across a various industries. This responsibilityrequires the management of both pre and post-sales support resources throughoutsales campaigns. This role reports to the Sales Manager.


  • Identify customer needs and effectively understand and respond to customer objections
  • Connect client's business objectives with Genesys offerings and solutions
  • Negotiate and close as many sales campaigns as possible
  • Retain current customer base and expand footprint through cross/up sell opportunities
  • Effectively sell a broad portfolio of products across a wide range of industries
  • Assist the customer in maximizing the return of their investment with Genesys
  • Be proactive in all aspects of opportunity development
  • Build and expand relationships with Economic Buyer in prospect and customer accounts
  • Establish yourself as a 'Trusted Advisor' to the prospect or customer
  • Collaborate with peers and management around ways to continually improve the sales organization
  • Provide guidance on customer and prospect corporate strategic initiatives
  • Provide expertise around particular areas of interest to discuss industry best practices and development of high level strategies
  • Bring net new and innovative ideas to the both internal team and the customer
  • Assist in creating an environment of team work and continuous improvement
  • Demonstrate a commitment to excellence (i.e. strong business acumen)
  • Partner with sales and additional pre-sales engagement members to align goals and ensure ongoing refinement

Minimum requirements:

  • Account Executive experience within Enterprise market as a preference
  • Ability to manage Partners and Advisors Ecosystem
  • Complex and Consultative Sales Environment experience
  • Excellent objection handling and negotiating abilities
  • Extensive career in business-to-business, selling a similar cloud based solution with a documented track record of success:
  • Ability to effectively communicate with internal stakeholders
  • Highly persuasive
  • Superior active listening skills
  • Strong collaboration skills and ability to work alongside multiple team members
  • Strong time-management and organization skills
  • Ability to multi-task and manage multiple streams of work simultaneously
  • Excellent written and verbal communication skills
  • Highly resourceful when need to overcome barriers and objections
  • Ability to communicate with all levels within customer/prospect's organization
  • Ability to communicate and present to Genesys management as required
  • International business development experience would be an advantage

The Account Executive team is responsible for all customers andopportunities across the Genesys business. They fulfil a vital role ofleveraging leads provided by Marketing, handling all different kinds of salesscenarios and ultimately closing opportunities provided to them. The AccountExecutive's main goal is to turn as many opportunities into closed-won deals aspossible. Once an opportunity has been closed, the Account Executive's job isto help manage the initial phases of post-sales support and ensureimplementation is set up accordingly. This is achieved through the support ofadditional resources - such as Technical Pre-Sales Support and BusinessConsultants – whose goal is to help you close the deal.

Genesys is the world's leading provider of customerservice and contact software — with more than 4,700 customers in 120 countries.Drawing on its more than 20 years of customer service innovation andexperience, Genesys is uniquely positioned to help companies bring theirpeople, insights and customer channels together to effectively drive today'scustomer conversation. Genesys software directs more than 100 millioninteractions every day, maximizing the value of customer engagement anddifferentiating the experience by driving personalization and multi-channelcustomer service – and extending customer service across the enterprise tooptimize processes and the performance of customer-facing employees.

Genesysis an equal opportunity employer committed to diversity in the workplace. Weevaluate qualified applicants without regard to race, colour, religion, sex,disability, veteran status, and other protected characteristics..#

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