Software Engineer (C++ programming)



Genesys is the global omnichannel customer experience and contact center solution leader. Our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. In 2012, the ownership of Genesys transferred from Alcatel-Lucent to a company controlled by the Permira Funds with participation from Technology Crossover Ventures. Today, Genesys operates as a standalone company. We help organizations across all industries define the journeys that matter most to customers by delivering consistent experiences to every touchpoint.

Job Title: Senior Software Engineer ( C++ programming)

Location: Hyderabad

Genesys is looking for an experienced and highly motivated Software Engineer to work on developing and maintaining installation software that is part of our PureConnect product.

The ideal candidate will be results-driven, self-motivated with a deep understanding of the Object-Oriented Programming paradigm. The position

will require a thorough understanding of modern software development techniques and must possess strong problem solving and analytical skills. The candidate must show the capacity to work in an enterprise software development environment, use source control tools effectively, coordinate with various team which includes but not limited to quality assurance, customer support, documentation, localization and project management. To be effective the candidate must be self-motivated, work well in a team and independently and be a good communicator. You will be working in a Development Team and will be coordinating at times with our Support Department which handles the customer interaction. As part of this team your primary responsibilities include but not restricted to investigating software defects, implementing the code changes to fix defects and involve in development activities to enhance the product.

Minimum Qualifications:




Bachelor's Degree in Computer Science or related technical discipline; or relevant, proven industry experience
3 to 5 years of experience in software product development / maintenance.
Experience in object-oriented programming using C++ programming language.
Experience with JavaScript is a highly desirable.
Excellent written and verbal communication skills.
Excellent analytical, debugging and diagnostic skills.

Preferred Qualifications:




Strong object-oriented design and coding skills.
Experience with debugging tools and techniques.
Experience debugging web applications and services.
Familiarity with any relational databases (transactional and non-transactional).

About Us:

Genesys® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

#LI-VG1


Meet Some of Genesys's Employees

Michael Y.

Solution Consultant

Michael is a problem solver. He works with Genesys customers to address their challenges by using the company’s variety of innovative products and services.

Olga R.

Manager of Support Architects

Olga leads a team of technical experts in the Customer Care Department who focus on the successful optimization of Genesys deployments both locally and in the cloud.


Back to top