Software Engineer

Job Description

Job Title: Software Engineer Java

Department and Team: Applications Platform - IVR

Reports to: Alan Beck

Location: Belfast


Genesys, the world's #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships.

Genesys is currently searching for a Software Engineer to join our Belfast team. The successful applicant will work in a highly collaborative environment to create world-class products in new and existing Genesys product suites. The Belfast team is responsible for development of a customer experience platform spanning telephony, mobile applications, web interfaces, chat clients, bots and more. Development will range from web application development, core Java development, integration with various databases technologies, front-end work including JavaScript and CSS, integration to messaging systems and more.

Key Responsibilities:

The successful applicant will:

  • Develop high quality software that meets specified requirements.
  • Write code to given technical specifications.
  • Analyse product requirements, design and develop new product modules.
  • Gather product requirements from consultants and customers.
  • Analyse product requirements, design and develop new product modules.
  • Create estimates against requirements and develops to estimates created by other engineers.
  • Implement product features and associated unit and integration tests of required scripts.
  • Define and execute test plans of implemented modules and features.
  • Apply all relevant standards and procedures to their work.
  • Reproduce and fix defects.
  • Be quality focused, highly flexible and enthusiastic in the pursuit of duties.
  • Be capable of delivering a defined scope to a deadline.
  • Actively participate in collaborative agile development process to meet delivery dates.

Minimum Requirements:


  • Degree or equivalent in Computer Science, Software Engineering or other that includes significant programming experience.
  • Awareness of networking principles, addressing and common protocols.
  • Ability to break down and estimate tasks.
  • Capable of effective prioritisation of tasks and personal time management.
  • Excellent communication skills.
  • Experience with Java and Javascript development.
  • Ability to debug through code to identify and rectify issues.
  • Experience with web services, making GET or POST requests. Using XML or JSON.
  • Awareness of networking principles, addressing and common protocols.
  • Experience writing Javascript and CSS.
  • Unit testing.
  • Ability to understand and write SQL.
  • Connecting the code base to appropriate databases.
  • Understanding of development best practices.
  • Highly articulate with strong communication skills.
  • Experience using source repositories.
  • Working closely in and communicating with other members of the team.

Preferable Experience

  • Use of the Eclipse IDE.
  • Usage of source repository, preferably Git.
  • Groovy development.
  • Specific experience using Microsoft SQL Server, Oracle and/or Postgres.
  • Use of web containers, preferably Apache Tomcat.
  • Ability to navigate around a Linux environment.
  • Experience using Java memory analysers and profilers.
  • Build experience, specifically using Ivy.
  • Good understanding of process and methods such as Agile, specifically SCRUM.

About Us:

Genesys® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.#LI-DK1

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