Software Development Engineer in Test (Mid & Senior level)

The Conversational AI team are helping drive major changes in S elf and A ssisted S ervices to deliver better outcomes, better experiences and lower costs. We are looking for talented Software Development Engineers in Test, at both mid and senior level, to join the Conversational AI team , and help build products and services to bring the benefits of this technology to Genesys customers.

As a Software Development Engineer in Test, you will be designing and developing automated solutions that help guarantee the quality of our software. You will be working on tools and infrastructure challenges involving machine learning and software engineering to deliver AI powered conversational solutions.

As part of t he development team you will be testing & building new features, ensuring scalability and availability of the entire platform and delivering high quality code. Technologies include Python, Angular , Dynamo DB, Jenkins and AWS.

Key Responsibilities:

  • Develop a deep and holistic understanding of the end to end solution and develop automation testing strategies.
  • Build appropriate automated tests to guarantee integrity of the products.
  • Carry out Exploratory Testing to ensure functional and usability integrity.
  • Ensure the products meet scalability and performance needs.
  • Work within a multidisciplinary scrum team to represent QA concerns.
  • Understand the overall architecture of the system.
  • Enhance overall team velocity.
  • Apply processes appropriately for data security, traceability and information sharing.

Minimum Requirements:
  • Degree in Computer Science, Engineering, or related disciplines.
  • You have a background in Software Development in Test with 2+ years of experience with a strong knowledge of QA methodology and tools.
  • You know how to code in Python or JavaScript.
  • You have worked with test automation frameworks such as Selenium, Protractor etc.
  • You have worked within Agile software development frameworks.
  • You have a good understanding of object-oriented programming.
  • You are curious, self-driven, and ask the right questions.

Desirable Skills:
  • Experienced with API test automation frameworks such as Requests or REST Assured.
  • Experienced with web applications and microservices.
  • Experienced with Bot Platforms or Natural Language Understanding concepts and technologies.
  • Familiar with a cloud services platform, preferably AWS.
  • Familiar with Big Data technologies.

About Us:

Genesys ® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog .

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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