Software Development Engineer in Test

Great customer experiences start with Genesys. We believe that artificial intelligence is the cornerstone of creating better customer experiences between businesses and their clients, and we are leading the way. As we continue to grow, we are looking for experienced Software Development Engineers in Test (SDET) to join our expanding Galway team, which is a centre of excellence within our global Artificial Intelligence group.

We are looking for a talented SDET to help take our Predictive Routing solution to the next level. Predictive Routing helps determine the best possible match between waiting calls and available agents and then route the calls accordingly.

As a Software Development Engineer in Test (SDET), you will be designing and developing automated solutions that help guarantee the quality of our software. You will be working on tools and infrastructure challenges in software engineering focusing on modelling and understanding customer conversations.

We, as a cross functional development team, will be building new features, ensuring scalability and availability of the entire platform and delivering high quality code. Our backend is mainly Python and our frontend uses AngularJS and similar technology.

We also have a strong focus on Continuous Delivery with a DevOps mindset which will also give you an opportunity to work and leverage technologies such Jenkins, AWS, Docker, Kubernetes.

Key Responsibilities:

  • Develop a deep and holistic understanding of the end to end solution and develop automation testing strategies at the api and ui level.
  • Support and contribute in feature development all the way through the Design, Beta, Generally Available, Maintain cycle.
  • Mentor junior team members through an Agile Scrum setup.
  • Enhance overall team velocity.
  • Apply process appropriately for data security, traceability and information sharing.

Minimum Requirements:
  • Degree in Computer Science, Engineering, Statistics, Maths, Physics, or related disciplines
  • 2-3 years of experience as a Software Development in Test (SDET)
  • Experience developing automation in at least one of OO languages - Java/C#, Python, JavaScript.
  • Demonstrated experience in test framework design and development.
  • Experience with Continuous Integration/Delivery systems such as Jenkins, VSTS
  • Strong track record of working within Agile software development frameworks.
  • You are curious, self-driven, and ask the right questions.

Desirable Skills:

  • Strong, object-oriented design and coding skills.
  • Strong knowledge of QA methodology and tools, with demonstrated experience in an SDET role
  • Coding experience with automated testing frameworks
  • Experienced with API test automation frameworks such as Requests or REST Assured.
  • Experienced with web applications and microservices.
  • Knowledge of container technologies (Docker, Kubernetes)

About Us:

Genesys ® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog .

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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