Senior Solutions Consultant

Genesys is currently recruiting for a Solution Consultant to join our Pre Sales team. The Solutions Consultant works with the Sales Account Executives on developing new business across all Genesys product lines. The Solutions Consultant works in a consultative role to understand customer needs and map them to Genesys software, services, and consulting offerings delivered in a holistic solution. This client-facing role works with all levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including C-level decision makers.


Working alongside Sales Account Executives to provide technical and consulting expertise regarding the Genesys solutions:

Managing assigned prospects/customer to help progress sales opportunities

Bring a deep understanding of customer problems and solution benefits to all prospect and customer interactions

Ensuring Sales Account Executives are being supported properly

Your role as Solutions Consultant is to act as a link between the customer's needs and potential solution value. Due to the technical complexity of the Genesys offering, this role is imperative to the success of sales opportunities. You will develop and apply best practice principles in the areas of Solutions Consulting, have a good understanding of Service Design methodology, and be able to engage effectively with executive and middle level management.

How does the Solutions Consultant engage in opportunities?

They seek to understand customer requirements through consultative discovery efforts

Using a service design methodology, they uncover gaps in the customer experience (CX)

They work with the customer to co-create solutions to bridge the CX gaps

They Bring a unique perspective in matching Genesys solutions to customer requirements

They are able to address the needs of both business and technical influencers

They are effective at handling objections and demonstrating value


Experience in a Solutions Consultant role, giving live demonstrations and developing presentation materials in PowerPoint and/or Keynote

Strong time-management and organization skills

Ability to multi-task and manage multiple streams of work simultaneously

Strong written and verbal communication skills

Ability to work and communicate effectively with internal stakeholders

Analytical ability (analyzing and reporting skills)

Ability to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.)

Proven record of meeting/exceeding established goals

Experience working in cloud or contact center experience preferred

5 years previous business experience in one or more of the following areas:

Software specific Solutions Consultant

Consulting experience in a software environment

International experience in Solutions Engineering or consulting experience is a plus

Enterprise software or contact center industry experience a plus

About Us:

Genesys® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via h Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.


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