Senior Solution Consultant
We have an excellent opportunity for a Senior Solution Consultant/Pre Sales, to join our team based in Cape Town, South Africa.
The main role of the Senior Solution Consultant is to work with the Sales Account Executive on developing identified business opportunities, working in a consultative role to understand customer needs (functional & technical) and mapping them to Genesys software, services, and consulting offerings. He or she works with all levels of customer organisations tailoring the messaging to meet the needs of various business and technical stakeholders including C-level decision makers.
A Senior Solution Consultant is also responsible for engaging in business-focused solution discoveries (e.g. Customer Journey mapping exercises or Customer Experience workshops) with customers to understand their operation and expectations in terms of Customer Experience while demonstrating the value that can be realised through the implementation of Genesys solutions
- Strategic and conceptional Consulting as well as technical validation of Omnichannel-Transformation projects
- Co-Creation of Customer Experience Strategies in Customer Workshops
- Research and execution of project specific customer demonstrations
- Coordination of Key Account Management, IT Professional Services as well as project and product management
- Pre Sales or consultant experience
- Technical experience in either Contact Centre or telephony environment
- IT or Business IT degree
- Excellent communication
- Continued interest in technology trends
- Mentoring Program with the goal of Introducing Genesys Solutions and approaches
- Training first months out of the Johannesburg office.
- 2 week boot-camp in USA in addition to occasional international travel
- High Flexibility and Independence during execution of business challenges
- Steady increase of self-sufficient work and creation of customer relationships
- Working in a young dynamic team with flat hierarchies
- Variety of international career paths
Genesys ® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog .
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-CE1
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