Senior Software Engineer(Java/AWS)
Genesys is the global omnichannel customer experience and contact center solution leader. Our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. In 2012, the ownership of Genesys transferred from Alcatel-Lucent to a company controlled by the Permira Funds with participation from Technology Crossover Ventures. Today, Genesys operates as a standalone company. We help organizations across all industries define the journeys that matter most to customers by delivering consistent experiences to every touchpoint
Job Title: Senior Systems Engineer
Pure Cloud by Genesys is a cloud-based technology platform designed from scratch in the AWS cloud infrastructure. We are growing at a rapid pace and we are looking for talented engineers who are willing to learn and grow with us. The Senior Software Engineer will work on designing and implementing features, maintenance, and production support for PureCloud Content Management and Response Management team's microservices, adding greater value to the overall business. You will work in a fast-paced environment where continuous change, innovation and experimentation are a given. You will work with established and cutting-edge technologies such as Elasticsearch, Kafka, and a multitude of Amazon Web Services.
Key Responsibilities: • Design and implement production quality software in a cloud-based micro service architecture. • Troubleshoot and provide timely resolutions to production support issues. • Review code and provide feedback relative to best practices and improving performance. • Have quality assurance in mind and implement software with a high level of test coverage. • Take ownership of features from beginning to end: from design documents and reviews, to acceptance testing and deployment. • Recommend new technologies as components of a solution when appropriate. • Participate in rotating on-call support schedule. • Understand & comply with PCI, GDPR, and HIPAA. • Adhere to Genesys Code of Business Conduct and Ethics.
Minimum Requirements: • 5+ years of experience in software engineering. • Expert in software engineering with a focus on server-side development using Java. • Experience with the full application lifecycle from development through deployment and support. • Demonstrable understanding of scalability and availability in distributed systems. • Working experience with REST API back-end services. • Familiarity with NoSQL solutions. • Bachelor's degree in Computer Science or related work experience. • Effective written and verbal communicator. • Experience working with remote engineering teams is preferred.
Desirable Skills: • Java development ecosystem, including Maven and frameworks such as Spring Boot. • Familiarity with AWS offerings (S3, DynamoDB, SQS, EC2). • Experience with Elasticsearch, Kafka, Apache Hadoop is a plus. • Git • Ansible • Jenkins
Genesys ® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog .
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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