Senior Software Engineer (Analytics)

Job Summary:

As a Senior Software Engineer, you will be responsible for the development of components and services used to deliver mission critical products. You will work in a fast-paced environment where continuous change, innovation and experimentation are a given. You will work with established and cutting edge technologies like Java, Kafka, Redis, AWS Services, and Memcached among others.

You will demonstrate mastery in one or more of these technologies. You will be an expert in distributed systems. You will be a leader, mentor and role model for your peers and juniors.

Successful Senior Software Engineers at Genesys will

Understand why application logging and application metrics are important and believe this to be a first class component of new development.

Be a talent multiplier that gets the team around them to excel and perform well

Be driven to get results and not let anything get in their way

Be proactive and anticipate/handle most issues

Exhibit a strong backbone and challenge the status quo when needed

Demonstrate a high level of curiosity and keep abreast of the latest technologies

Show pride of ownership and strive for excellence in everything they do

Major Responsibilities/Activities:

  • Design, development, and testing of features/functions delivered via platform components and/or services that are highly scalable, available and reliable
  • Stay current with industry developments and new trends
  • Recommend new technologies as components of a solution when appropriate
  • Taking ownership of features beginning to end: from design documents and reviews to acceptance testing and deployment
  • Understand & comply with HIPAA Security and Privacy Laws
  • Adhere to Genesys Code of Business Conduct and Ethics

Minimum Requirements:

  • 5 years experience in software engineering and in Java or JavaScript
  • Experience with synchronization techniques in stateless distributed systems
  • Demonstrable understanding of scalability and availability in distributed systems
  • Working experience with REST API back-end services
  • Familiarity with NoSQL solutions
  • Experience with messaging systems and proven integration patterns
  • Experience with Linux operating environments
  • Good verbal and written communication skills
  • Bachelor's degree in Computer Science or related work experience
  • The ideal candidate would also have experience with:
  • Redis
  • Amazon Web Services (Dynamo, S3, SQS, SNS, etc.)
  • Git
  • Jenkins
  • Maven
  • Reporting engines: JasperSoft, Pentaho
  • Prior Work/research experience with unstructured data and data modeling

Work Context:

  • Communicates regularly with colleagues and management.
  • Legally eligible to work in the U.S.

Genesys® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-BJ1

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