Senior PS Consultant

We are currently searching for a Sr PS Consultant that will design, implement and troubleshoot Contact Center management solutions, based on Genesys suite of products, participating in the software solutions implementations projects on all stages of the classic project lifecycle. The position requires a good level of team-work and the ability to relate well with Customers and Partners; ultimately, the position requires the ability to work in complex projects and the ability/maturity to take decisions inside his/her responsibility.

Responsibilities:

  • Participate in complex software solutions implementation projects on all stages of the classic project lifecycle, such as
  • Business requirements specification and analysis
  • Technical design specification
  • Implementation and Integration of the solution
  • Test Plan development and Testing

Desirable Skills:

  • Formal education in Software Engineering and/or Telecommunication on a bachelor level or equivalent based on job experience
  • Theoretical and several Years (3-5) of practical experience in the following technology areas such as:
  • Database management systems (Oracle and MS-SQL)
  • SQL language and database development
  • Computer hardware (Server hardware, storage hardware)
  • Conceptual understanding of DBMS and hardware HA concepts
  • Conceptual understanding of network security
  • Computer networks
  • Software design and development including basic programming knowledge in for example java, C# including Unix Shell scripting
  • Social Media
  • WEB/SaaS based solutions
  • Modern operating systems at least Windows and Linux
  • Conceptual understanding of CRM solutions
  • Very good analytical skills in order to troubleshoot complex issues
  • Fluent in German and English (verbal and in writing)
  • Strong team player
  • Ability to relate well with customers and partners at all levels
  • Very good interpersonal communication and presentation skills
  • Enthusiasm to work in a diverse and multicultural environment
  • Willing to travel internationally (60-65%)

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics. #LI-DK1


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