Senior Principal Professional Services Consultant

Genesys is hiring a Senior Principle consultant with a passion for working with leading edge software technologies in an international environment. If you like to be part of a team of highly skilled consultants taking customer experience to the next level join our PS team. Your main responsibilities include designing and implementing Genesys next generation customer experience solutions. Get in touch and accelerate your career today!

Key Responsibilities:

The primary responsibilities for this role include (but are not limited to):

  • Participate in the software solutions implementation projects on all stages of the classic project lifecycle: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan development and Testing
  • The position requires a good level of team-work and the ability to relate well with Customers and Partners; ultimately, the position requires the ability to work in complex projects and the ability/maturity to take decisions inside his/her responsibility.
  • Frequent international travel (60-65%) will be required

Minimum Requirements:

  • The candidate has had formal education in Software Engineering and/or Telecommunication on a bachelor level or equivalent based on job experience.
  • The candidate has theoretical and several Years (8-10) of practical experience in the following technology areas:
  • Database management systems (Oracle and MS-SQL)
  • SQL language and database development
  • Computer hardware (Server hardware, storage hardware)
  • Conceptual understanding of DBMS and hardware HA concepts
  • Conceptual understanding of network security
  • Computer networks
  • Software design and development including basic programming knowledge in for example java, C# including Unix Shell scripting.
  • Web technology and Social Media
  • SaaS based solutions
  • Modern operating systems at least Windows and Linux.
  • Conceptual understanding of CRM solutions
  • Good analytical skills are required to troubleshoot complex issues
  • Fluent in Italian and English
  • The role requires good interpersonal communication and presentation skills and the candidate should be keen to work in a diverse and multicultural environment.

About Us:

Genesys® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via hhttp://www.genesys.com/ Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.#LI-DK1


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