Senior Network Systems Engineer

Key Responsibilities:

  • Program, implement, maintain, and administer primarily HP & Cisco LAN and WAN switches, routers, firewalls, and overall Network environment dedicated to VoIP traffic
  • Monitor LAN and WAN equipment and circuits for proper operation
  • Automate Network systems for fault-tolerance and disaster recovery
  • Configure, maintain, and administer Network and Systems monitoring platform, currently Nagios
  • Administer and maintain VPN’s between Angel and external entities
  • Maintain DNS and IP registrations
  • Maintain VLAN’s, ACL’s on network switches and routers•
  • Maintain firewall rulesets
  • Frequently monitor network systems for attack and intrusion detection
  • Keep current on state-of-the art and industry best practices in Network Security, including firewalls, ACL’s, IDS’, log analysis
  • Debug problems
  • Document configurations and maintain such documentation per department Change Control methodologies
  • Act as a general UNIX resource (installations, networking, system troubleshooting, design, etc.)

Minimum Requirements:

  • 7 to 9 years’ experience in high-availability systems administration
  • At least 3 years’ experience with Cisco (or equivalent Enterprise-class
  • PIX/ASA firewall and IDS systems
  • At least 2 years’ experience with HP (or equivalent Enterprise-class) LAN managed switches and routers
  • Experience with network administration in a complex environment including VLAN’s, Router ACL’s, and BGP between multiple live production sites
  • Expertise in use of troubleshooting methodologies and tools such as
  • Protocol analyzers (like WireShark) in gigabit Ethernet data networks
  • Experience with large-scale (DS-3 or larger) ATM and clear line circuits, preferably carrying VOIP traffic
  • Manage support tickets with the carriers and Telecom Vendors
  • Complete knowledge of OSI Seven Layer Model and protocols such as SIP.
  • Knowledge of Change Management best practices
  • Knowledge of best practices for enterprise-level IT infrastructure
  • Experience in a PCI compliant network environment
  • Knowledge of cable plant installation and methodologies, electrical and telephony standards and codes.

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.#LI-GS1

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