Senior Manager/Director Business Operations


Genesys Business Operations is seeking a talented individual to help the team solve some of the most pressing and challenging business problems at one of the largest private B2B software companies in the Bay Area.

The Business Operations team at Genesys has for mission to define and drive strategic and operational improvements across the company. Serving the company and customers first, the "BizOps" team works at the intersection of the most important issues facing the company, from revenue generation & protection programs, operational improvement initiatives to M&A integration. #LI-TL1

The BizOps team strives to:

  • Be the company's connective tissue, so cross-functional teams work effectively with shared objectives.
  • Use data to provide insight and use insight to drive actions.
  • Think big to solve big problems, and get down to details when needed.
  • Be independent advisors and confidential counselors to build trust.
  • Work humbly, and embrace ambiguity.
  • Delight customers and co-workers.
  • Get things done!
  • The Business Operations (BizOps) Sr Manager / Director will report to the SVP, Business Operations and will regularly interact with senior management and executives on strategy, planning and operational execution.

Key Responsibilities:

  • Planning and execution for transformation and operational improvement initiatives in support of the Executive committee (EXCOM)
  • Facilitation of leadership strategic planning activities, including leading the development and maintenance of corporate dashboards
  • Program management and coordination of top value creation initiatives
  • Identification of unmet or underserved needs of the organization, continuously evaluate, minimize complexities, optimize and improve processes.
  • Participate in forums for collaboration to leverage best of breed sharing, perform root cause analysis and cross functional remediation and improvements.

This individual will interface with numerous internal groups (all levels of management) and must be able to quickly form productive and positive working relationships with staff with varying technical and business backgrounds and skill levels across cross-functional organizations.

Minimum Requirements:

  • Quantitative Bachelor degree - MBA preferred (but not required)

8 years of working experience (consulting or banking backgrounds a plus)

  • Strong analytics and structured problem solving skills
  • Advanced financial, and business acumen
  • Perfect communication skills
  • High Emotional intelligence
  • Strong attention to details, with ability to drill down into very tactical considerations to ensure accuracy in deliverables
  • Self starter and autonomous, ability to multi-task, work independently, prioritize and get things done

About Us:

Genesys® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.

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