Senior Implementation Consultant

Employer: Genesys Telecommunications Laboratories, Inc. (formerly Interactive Intelligence)

Ref # 80116

Position: Senior Implementation Consultant



Must mail resumes to:

Patrica Stoddard

6415 S 3000 E Ste 300

Salt Lake City, UT 84121. Include Job Code: 80116 in reply. EOE

Duties: Responsible for the design and overall technical implementation of customer solutions, including accurate documentation of designs and resource scheduling. Translate customer business requirements into detailed, comprehensive design documentation. Schedule and guide technical resources in the completion of technical designs. Configure, develop, and troubleshoot customer system configurations according to project documentation. Provide end-user training to customer resources. Identify implementation-related problem areas and solve issues in a proactive manner.


Required:Bachelor or foreign equivalent in Computer Science, Information Systems, or related field.


Required:Five (5) years of progressive experience as IPCC, Technology Consultant, Advisory IT Specialist, Systems Engineer or related occupation.


Requirements: Experience must include at least 2 years of prior work experience in the following:

1.configuration and troubleshooting of enterprise level servers; network routing and switching, SIP gateways, and IP telephony;

2.configuration and troubleshooting of Windows Server 2008, Windows Server 2012, Windows XP/7/8, DHCP/DNS, Microsoft Hyper-V, and VMWare ESXi;

3.MS Excel and MS Visio;


5.Command line tools;

6.Programming in VB, Java, C#, or other language;

7.Interactive Intelligence software implementation.

  • Must possess Interactive Client Certified Engineer (ICCE) certification.
  • May work remotely.

Worksite: 18400 Von Karman Avenue, Suite 700, Irvine, CA 92612

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