Senior Account Executive

Summary:

Senior Account Executive is an end user sales executive responsible for leading a Genesys sales campaign utilizing all resources at his/her disposal. This role focuses on direct-touch sales to end customers coordinating delivery and fulfillment through any one of our channel partners. The Senior Account Executive will have 15-20 accounts and some may be investment accounts. The Senior Account Executive is responsible for selling all products, services and solutions offered by Genesys.

The Senior Sales Account Executive is responsible for selling Genesys product and Services (Products) to an assigned account list.

Key Responsibilities:

  • The territory typically will consist of 15-20 assigned ‘focus’ or ‘investment’ accounts.
  • The main external contact is with end users and partners.
  • Spend 80% of available time in the pursuit of opportunities by having daily contact with assigned accounts.
  • Complete Account Executive Documents for every focus or investment account in his/her territory and will coordinate the overall execution of the plan.
  • Carry a quota and/or MBOs for his/her assigned accounts based upon activity levels and penetration at each account.
  • The Senior Account Executive will establish solid relationships at all levels within their assigned accounts and direct account related activities to ultimately achieve better account control than our competition.
  • Manage a virtual team of colleagues that will change depending on the sales campaign and must be able to lead the team and provide constant direction.
  • Must have strong communication and decision making skills in order to coordinate activities with multiple partners and internal organizations.
  • Be responsible and accountable for the integrity of the proposals submitted including the overall structure of the deal and the pricing of the opportunity (as per any price approval guidelines).
  • Provide regular forecasts to the district manager of current and pipeline opportunities.

Desirable Skills:

  • Be responsible and accountable for the integrity of the proposals submitted including the overall structure of the deal and the pricing of the opportunity (as per any price approval guidelines).
  • Provide regular forecasts to the district manager of current and pipeline opportunities.
  • Direct Sales and Business knowledge
  • Technical Product knowledge
  • Effective presentation skills
  • Communication skills, verbal and written
  • Decision making skills
  • Ability to influence
  • Prioritization
  • Effective time management
  • Financial skills in deal structuring including TCO analyses and leasing
  • Effective relationship building
  • Must be able to function independently with minimal supervision
  • Forecasting ability
  • Must be able to lead a virtual team of technicians, service colleagues, finance support personnel and partners to effectively manage an overall sales campaign.
  • Demonstration of success in large account management and quota achievement.

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.


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