Sales Operations Manager

Job description:

Genesys is currently seeking a Manager, Global Sales Operations responsible for delivering strategic, complex, cross-functional initiatives to deepen the relationship with sales, marketing, finance, and support organizations to drive operational efficiency and sales enablement. This position works with a multitude of different teams including technical team throughout the project lifecycle. This desired candidate needs to demonstrate strong operations, program management and leadership skills, stellar cross-functional relationship management, and expertise in CRM/PRM (Salesforce.com). He/she should have strong business acumen, sense of personal accountability and an agile mindset.

Key Responsibilities:

  • Drive and execute sales and channels business initiatives
  • Manage partner portal and related initiatives
  • Support global sales team with usage of sales tools and processes
  • Sales and Partner enablement plus adoption of tools- on boarding new hires, new features, ongoing training for sales and channel teams, drive adoption and increase sales productivity
  • Develop best practices to optimize and consolidate end to end business processes
  • Be a primary liaison between cross functional business teams.
  • Supervise the expansion or modification of CRM/PRM ecosystem and other sales tools to serve new purposes or improve work flow
  • Drive key business metrics, create reports and dashboards to provide 360-degree view of the business i.e. pipeline management, product forecasts, Sales dashboards, Partner KPIs, Scorecards etc.; fulfill miscellaneous reporting requests
  • Become Subject Matter Expert for the analysis of business requirements, business processes of CRM/PRM applications and ability to articulate the business needs to technical teams.
  • Ability to manage senior stakeholders, but at the same time being hands-on and able to dive deep and analyze system data effectively – not afraid to "roll up sleeves" and dive into details

Minimum Requirements:

  • 5 years Sales Operations or equivalent operations experience. Bachelor's degree or equivalent experience, Business Administration, and/or related field
  • Ability to establish credibility and rapport with senior executives and technical/ non-technical team members alike
  • Demonstrated ability to execute multiple, interdependent business transformation end to end initiatives.
  • Must be an exceptional communicator, collaborator, and business process leader
  • Rollout of global initiatives skilled at managing sales expectations
  • Knowledge in the following technologies is a plus – Birst, Salesforce.com
  • Analytical problem solver and independent-minded thinker; can apply theoretical concepts to real business problems.

Educational requirements:

  • High-energy, high-integrity individual who can simultaneously drive change while sustaining a culture of team play
  • Experience performing in a fast-changing environment that requires analytical thinking, results-oriented decision making and commitment to excellence
  • Strong sense of urgency and commitment. Strong time management and organizational skills
  • Must very be hands-on with solid attention on detail

Meet Some of Genesys's Employees

Tracy C.

Chief People Officer

I believe in the golden rule. That means treating others the way i would want to be treated and that philosophy and that approach is through the entire human resources organization.

Michael Y.

Solution Consultant

Michael is a problem solver. He works with Genesys customers to address their challenges by using the company’s variety of innovative products and services.


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