PS Implementation Consultant - Voice
Position Title: PS Implementation Consultant - Voice
PS Implementation Consultant is responsible for implementation of Genesys technology solutions on customer projects. This position may work autonomously or in conjunction with the Project Manager teams to design, implement and test the Genesys solutions and provide ongoing support. The Consultant must be professional and thrive in a fast paced, entrepreneurial environment and have a successful track record meeting and exceeding client expectations.
In this role the primary responsibilities include (but are not limited to):
- Communicate work activity and technical status with team members and possibly customers
- Review, discuss and understand solution architecture and design specifications
- Remote Installation, configuration and testing of sophisticated Genesys software solutions in customer environments.
- Develop workflow logic using visual tools
- Perform functional Testing, write/ execute test Plans, Quality Assure implemented solutions
- Troubleshoot customer environment and perform issue resolution
- Support other teams doing above where necessary as temporary assignment
Job Requirements - Must Have
- Good communications skills (verbal and written)
- Networking and communications protocols: SIP, RTP, TCP/IP, HTTP, Ports, Wireshark
- Experience with WAS deployments
- Good Experience with Linux and Windows OS commands including software installation, configuration and administrative procedures
- Knowledge of high-availability, business continuity architecture
- Scripting or programming experience
- Knowledge of digital media technologies (social media, mobile and web applications)
- Security Protocols (Firewalls, SSL)
- HTML/CSS development
- Strong Troubleshooting skills with complex applications and integrations
Nice to have
- Prior experience with Genesys technologies
Genesys® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via http://www.genesys.com/ , Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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