Program Manager

    • Daly City, CA

The Program Manager works within the Genesys IT PMO and will be responsible for the successful delivery of programs and their associated projects, working across departments to plan and develop strategies and define the projects needed to successfully deliver the strategic objectives. The Program Manager works across multiple projects to effectively coordinates resources, communicate to stakeholders and ensure projects are successful in order to meet program objectives.


  • In this role, the primary responsibilities will include (but are not limited to):

  • Financial planning and strategy

  • Strategic planning

  • Programs may include but are not limited to IT infrastructure, telecommunications and the deployment of applications both internal and external to the company

  • Accomplishes strategic objectives by overseeing multiple project activities

  • Facilitate the definition of project scope, goals and deliverables

  • Develop detailed project plans for the scope of the project

  • Create strategies for risk mitigation and contingency planning

  • Defines resources and schedule for project implementation

  • Manage project budget, timelines and resource allocations

  • Host and facilitate weekly status meetings

  • Provide agenda for upcoming meetings as well as sending out meeting notes to the team

  • Continually monitor and report on the progress of programs to all stakeholders and project team members

  • Direct and oversee program and project teams and manage conflict within the team

  • Present reports defining program progress, problems and solutions

  • Implement and manage scope changes and interventions to achieve objectives
Qualifications/Skills Required and Preferred

  • Experience managing finance transformation-related initiatives

  • SalesForce CPQ implementation experience desirable

  • ERP implementation experience desirable

  • Active program management experience over the past 3 years

  • PMO (Project Management Professional) Certification or equivalent preferred

  • Minimum 5+ years of project management or IT management

  • Experience managing in both agile and waterfall SDLC

  • Excellent communication, organizational and presentation skills

  • Experience in process re-engineering to drive efficiencies

  • Strong interpersonal skills

  • Ability to effectively work with team members that have a range of expertise from technical to non-technical

  • Proficient in MS Project and MS Office Suite

About Us:
Genesys® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-CC1

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