PM03P3 - Product Manager 2

Genesys is the world's leading provider of customer service and contactsoftware — with more than 4,700 customers in 120 countries. Drawing on its morethan 20 years of customer service innovation and experience, Genesys isuniquely positioned to help companies bring their people, insights and customerchannels together to effectively drive today's customer conversation. Genesyssoftware directs more than 100 million interactions every day, maximizing thevalue of customer engagement and differentiating the experience by drivingpersonalization and multi-channel customer service – and extending customerservice across the enterprise to optimize processes and the performance ofcustomer-facing employees.

Product Manager (Operations)

Location : Chennai

Responsibilities:

Responsibilitieswill include:

  • Assist with quarterly publishing of Product Roadmaps
  • Assist with data analysis for PM Milestones and Requirements and alignment to Jira
  • Assist with monitoring FRs & Commitment Mgt
  • Assist with data integration work between JAMA and Tableau
  • Manage 3rd party product lifecycle management
  • Excellent communication skills
  • Technical skills – ability to learn new tools quickly
  • Awareness of Salesforce.com
  • Data analysis & Business Intelligence
  • Project Management

Skillsinclude:

Genesys is an equal opportunity employer committed to diversity in theworkplace. We evaluate qualified applicants without regard to race, color,religion, sex, disability, veteran status, and other protected characteristics

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