Operations Analyst - Contract - 160000HW

The Operation Analyst will be responsible for processing License and Service orders (Professional Services, Maintenance, and Training) primarily for the Americas region.This is a contract position, with a chance of being contract-to-hire. #LI-BL1


  • Review and verify order documentation received from the field and customers (quotes, purchase orders, SOW's, contracts, etc.)
  • Work with various departments to update processes and forms used for submission of order documentation
  • Maintain customer files with sales contracts and other back-up information
  • Distribute order detail / reporting / analysis to respective departments
  • Coordinate with departments regarding order status, shipping dates, prices and product availability
  • Assist sales organization in providing technical and administrative product information
  • Ensure timely order processing of all revenue and non-revenue license and service transactions
  • Ability to apply company policies and procedures to resolve a variety of issues
  • Ability to exercises judgment within defined procedures and practices to determine appropriate action
  • Create and develop approaches to problems and recommend solutions to both internal and external customers, including standard responses, answers to frequently asked questions, and the like
  • Work with all relevant departments to maintain correct corporate data and account history
  • Assist with all order related tools, process, data, workflow, and other corporate initiatives as required to improve order request handling and related activities
  • Help company document / enforce export compliance rules

Qualifications / Skills Required and Preferred:

  • Ability to work as an individual contributor and within a team environment
  • Prior Order Entry experience would be highly preferred
  • Bachelor degree required, Accounting / Finance concentration preferred
  • Software, Hi-Tech experience preferred
  • Tool / application experience preferred: Microsoft Excel, Outlook, Word, Database Management, Salesforce.com, NetSuite
  • Attention to detail
  • Ability to work under demanding deadlines in a fast paced environment
  • Excellent communication and customer service skills
  • Ability to prioritize multiple tasks
  • Spanish / Portuguese language ability a plus

Genesys is the world’s leading provider of customer service and contact software — with more than 4,700 customers in 120 countries. Drawing on its more than 20 years of customer service innovation and experience, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to effectively drive today’s customer conversation. Genesys software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service – and extending customer service across the enterprise to optimize processes and the performance of customer-facing employees.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.

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