Manager, Development



Genesys is looking for an experienced and highly motivated candidate to serve as Development Manager within a Workforce Engagement Management (WEM) development delivery team.

The candidate should have the ability to contribute to a high performing agile delivery team in an enterprise software development environment. To be effective the candidate must be self-motivated, collaborative and know how to effectively work within a team as well as demonstrate strong technical and software engineering skills.

The candidate must have experience with software engineering principles, Agile/Scrum development methodology, and quality-centric practices such as unit testing, UI/UX experience, code and design reviews.

Successful Software Engineers will

  • Design, development, and testing of features/functions delivered via platform components and/or services that are highly scalable, available and reliable.
  • Collaboratively work with a delivery team of software and quality assurance engineers to design, scope and develop new functionality for the Genesys WEM products.
  • Help implement new components within our WEM product offerings, as well as maintain stability and address current customer and product needs within the product base for existing premise and web applications.
  • Be responsible for back-end through front-end components across desktop and web applications. Projects are expanding into cloud-based technologies and microservices.
  • Propose practical solutions, not just describe problems.
  • Demonstrate a high level of curiosity and keep abreast of the latest technologies. Show pride of ownership and strive for excellence in everything they do.
  • Knowledge of Java, AWS, Azure DevOps is a plus.

Minimum Requirements
  • Bachelor's degree in Computer Science, Engineering, or equivalent
  • 8+ years of experience in software development
  • Experience with SQL/Oracle databases, C++, C#, .Net and web technologies (JavaScript, Angular) UI/UX design
  • Experience with the full application lifecycle from development through deployment and support
  • Demonstrable understanding of scalability and availability in distributed systems

Work Context
  • Communicates regularly with colleagues and management.
  • Maintains high level of Integrity adhering to Company's Policies and Procedures


About Us:

Genesys® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.

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