Lead Software Engineer

Job Summary:

As a Lead Software Engineer, you will be responsible for the development of components and services used to deliver mission-critical platform features. You will work in a fast-paced, startup culture, where our environment is one of continuous change, innovation and experimentation. You will work with established and cutting-edge technologies like Java, Kafka, Redis, GoLang, JavaScript, and various AWS Services to build on our micro-service Cloud architecture. You must demonstrate mastery in one or more of these technologies and be an expert in distributed systems.

Successful Lead Software Engineers will:

See opportunities to improve the platform through deep understanding and awareness.

Be a highly detailed individual who builds solutions that are scalable, stable, and resistant to chaos.

Understand and proactively monitor platform metrics.

Work closely and collaboratively with team members.

Demonstrate a high level of curiosity and keep up-to-date on the latest technologies.

Strive for excellence in the features they deliver.

Major Responsibilities/Activities:

Design new software features through agile development practices such as chartering, story-mapping, and regular stand-up meetings.

Implement new features, work with support services to fix any issues found in the field, and monitor platform components.

Write unit and integration tests.

See features through deployment into production.

Participate in code pull requests as a reviewer and author, staying open to constructive comments.

Recommend new technologies as components of a solution when appropriate

Work with Product Management during the requirements gathering phase.

Adhere to Genesys Code of Business Conduct and Ethics

Minimum Requirements:

7+ years' experience in software engineering and in Java or JavaScript

Experience with synchronization techniques in stateless distributed systems

Demonstrable understanding of scalability and availability in distributed systems

Experience with one or more of Tomcat, Jetty, or Grizzly

Working experience with REST APIs

Familiarity with NoSQL solutions

Experience with messaging systems and proven integration patterns

Experience with Linux operating environments

Good verbal and written communication skills

Bachelor's degree in Computer Science or related work experience

The ideal candidate would also have experience with:


Amazon Web Services (EC2, Lambda, Dynamo, S3, SQS, SNS, etc.)




About Us:

Genesys® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-BJ1

See Inside the Office of Genesys

A pioneer in advancing customer service, Genesys is steadfast in its mission of putting the customer at the center of everything. For over 25 years, the company’s innovative solutions have helped clients engage effortlessly with their customers across all touchpoints, channels, and interactions to deliver differentiated customer journeys, all while maximizing revenue and loyalty.

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