Lead Software Engineer
Successful Lead Software Engineers will:
See opportunities to improve the platform through deep understanding and awareness.
Be a highly detailed individual who builds solutions that are scalable, stable, and resistant to chaos.
Understand and proactively monitor platform metrics.
Work closely and collaboratively with team members.
Demonstrate a high level of curiosity and keep up-to-date on the latest technologies.
Strive for excellence in the features they deliver.
Design new software features through agile development practices such as chartering, story-mapping, and regular stand-up meetings.
Implement new features, work with support services to fix any issues found in the field, and monitor platform components.
Write unit and integration tests.
See features through deployment into production.
Participate in code pull requests as a reviewer and author, staying open to constructive comments.
Recommend new technologies as components of a solution when appropriate
Work with Product Management during the requirements gathering phase.
Adhere to Genesys Code of Business Conduct and Ethics
Experience with synchronization techniques in stateless distributed systems
Demonstrable understanding of scalability and availability in distributed systems
Experience with one or more of Tomcat, Jetty, or Grizzly
Working experience with REST APIs
Familiarity with NoSQL solutions
Experience with messaging systems and proven integration patterns
Experience with Linux operating environments
Good verbal and written communication skills
Bachelor's degree in Computer Science or related work experience
The ideal candidate would also have experience with:
Amazon Web Services (EC2, Lambda, Dynamo, S3, SQS, SNS, etc.)
Genesys® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-BJ1
See Inside the Office of Genesys
A pioneer in advancing customer service, Genesys is steadfast in its mission of putting the customer at the center of everything. For over 25 years, the company’s innovative solutions have helped clients engage effortlessly with their customers across all touchpoints, channels, and interactions to deliver differentiated customer journeys, all while maximizing revenue and loyalty.
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