Lead QA Engineer

Genesys Voice Platform (GVP) is a software-only, standards-based voice portal that enables businesses to provide cost-effective customer interactions 24×7 for voice, video, and web-based interactions. Beyond traditional IVR (interactive voice response) systems, it provides touch-tone access to applications and incorporates speech recognition technology and video for conversational exchange to identify and resolve customer requests. GVP employs a VoiceXML-based media server for network service providers and enterprise customers. GVP directly supports RTP/VoIP network connections using SIP.

Expected Experience:

  • 7 – 9 Years of experience in Testing and Validation

Required Skills:

  • 4 – 5 years of woring experience of SIP Testing
  • Good understanding of SIP, SDP and associated protocols
  • Good Understanding of Computer Networks & Telecommunication
  • Strong communication skills, quick learning and adaptability
  • Testing knowledge including test planning, test estimation, test scenario creation, load & performance testing, reporting of issues
  • Strong Diagnostic abilities including exposure to diagnostic tools
  • Experience in any Test Management / Defect Tracking System

Preferred Skill (Not Mandatory):

  • Knowledge on VoIP, Telecom Automation, SIPp scripting, Python, Perl

Job Responsibilities:

Candidate is required to:

  • Understand the product requirements and design
  • Involve in review / status meetings
  • Create test cases for requirements including test steps and expected results
  • Estimate the effort required for testing activities in a release
  • Execution of test scenarios and evaluate the results
  • Go through diagnostic outputs / logs to understand the issues
  • Use a test management / defect tracking system for reporting of test results
  • Automate test cases using automation tools / techniques
  • Possess strong communication skills to interface with other product groups and sites
  • Understand the existing testing practices and also bring in improvements that can become best practices for the organization

Genesys is the world’s leading provider of customer service and contact software — with more than 4,000 customers in 80 countries. Drawing on its more than 20 years of customer service innovation and experience, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to effectively drive today’s customer conversation. Genesys software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service – and extending customer service across the enterprise to optimize processes and the performance of customer-facing employees.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.#LI-GS1

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