IT Program Manager

The Senior ProjectManager works within the Genesys IT PMO and will be responsible for successfuldelivery of projects, working across departments planning and managing projectphases from initiation through design and implementation while providingconsistent updates to project sponsors and stakeholders. The ProjectManager will manage multiple projects, effectively coordinating resources to deliverprojects within scope, budget and on schedule.


In this role, theprimary responsibilities will include (but are not limited to):

  • Projects may include butare not limited to IT infrastructure, telecommunications and the deployment ofapplications both internal and external to the company
  • Running complex projectsfrom design and development to production
  • Facilitate thedefinition of project scope, goals and deliverables
  • Develop detailed projectplans for the scope of the project
  • Create strategies forrisk mitigation and contingency planning
  • Defines resources andschedule for project implementation
  • Manage project budget,timelines and resource allocations
  • Track projectdeliverables using appropriate tools
  • Provide direction andsupport to project team
  • Host and facilitateweekly project status meetings
  • Provide agenda forupcoming meetings as well as sending out meeting notes to the team
  • Continually monitor andreport on progress of the project to all stakeholders and project team members
  • Direct and overseeproject team and manage conflict within the team
  • Organizing andadministering QA testing
  • Present reports definingproject progress, problems and solutions
  • Implement and manageproject changes and interventions to achieve project objectives

Qualifications/Skills Required and Preferred:

  • PMO (Project ManagementProfessional) Certification or equivalent preferred
  • Minimum 3 years ofproject management or IT management
  • Active projectmanagement experience over the past 3 years
  • Experience managingprojects in both agile and waterfall SDLC
  • Excellent communication,organizational and presentation skills
  • Strong interpersonalskills
  • Ability to effectivelywork with team members that have a range of expertise from technical tonon-technical
  • Proficient in MS Projectand MS Office Suite

About Us:

Genesys® powers more than 25 billion of theworld's best customer experiences each year. We put the customer at the centerof everything we do and passionately believe that great customerengagement drives great business outcomes. More than 10,000 companiesin more than 100 countries trust the industry's #1 customer experienceplatform to orchestrate omnichannelcustomer journeys that eliminate silos and build lastingrelationships. With a strong track record of innovation and a never-endingdesire to be first, Genesys is the only company recognized by top industryanalysts as a leader in both cloud and on-premise customer engagementsolutions. Connect with Genesys via h Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is anequal opportunity employer committed to diversity in the workplace. We evaluatequalified applicants without regard to race, color, religion, sex, sexualorientation, disability, veteran status, and other protected characteristics.


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