Solution management plays a pivotal role in bringing to life commercial offerings for Genesys customers, in this role you will be working with cross functional teams across Sales, Architecture, Product Marketing and Management, Services and Customer Care to help deliver to on the ongoing operational requirements of the organization. With a bias for getting 'stuck in', you will bridge technology with business value and help deliver the next chapter in the Genesys Customer Success transformation.

Main Functions

  • Solution Governance program management
  • Chasing deliverables
  • Working with resource pools to assist in the delivery, usually around content
  • Holding meetings where required
  • SMART 'Ring Leader'
  • Go to and overall document management of the SMART deliverables
  • Basically be that person who pushes everyone for the next piece
  • The end goal is to get them self-building
  • Facilitating SMART discussions and note taking


  • Understand and analyze customer needs.
  • Work with the solution team to define a product vision and strategy.
  • Work with marketing and sales teams to build and launch new market capabilities.

Minimum qualifications:

Pursuing a qualification in computer science or similar and looking to finish in 2018.

Preferred qualifications:

  • Demonstrated capacity for developing and understanding strategy with a strong aptitude for determining the optimal way to position products in the market.
  • Ability to thrive under pressure and function effectively in a fast-paced environment, providing strong leadership skills and managing multiple projects simultaneously.
  • Deep interest in creating and analyzing products.
  • Excellent analytical, problem-solving, organizational, verbal, written and presentation communication and interpersonal skills. A cross-functional influencer with ability to build strong relationships.

About Us:

Genesys® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via h Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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