Enterprise Account Executive

Summary:

The Account Executive is the catalyst behind Genesys'success as an organization. As a consultative sales professional, the AccountExecutive is responsible for driving revenue growth and bringing in net newbusiness from prospects and current customers. Account Executives help solvethe business needs of prospects and customers by aligning those needs andobjectives with Genesys solution(s). Account Executives own all opportunitiesand customers and are responsible for coordinating resources and managing thesales campaign across the entire opportunity pipeline.

Your role as an Enterprise Account Executive is toclose net new business and retain the existing customer base which you areassigned to. You will focus on the verticals BPO's, Utilities, Retail, Automotive and Travel & Transportation. You are responsible for all opportunities and accounts assigned toyou which are likely fall across a myriad of industries. This responsibilityrequires the management of both pre- and post-sales support resources throughoutsales campaigns and reports to a Sales Manager:

The Account Executive team is responsible for allcustomers and opportunities across the Genesys business. They full fill a vitalrole of leveraging leads provided by Marketing, handling all different kinds ofsales scenarios and ultimately closing opportunities provided to them. TheAccount Executive's main goal is to turn as many opportunities into closed-wondeals as possible. Once an opportunity has been closed, the Account Executive'sjob is to help manage the initial phases of post-sales support and ensureimplementation is set up accordingly. This is achieved through the support ofadditional resources - such as Technical Pre-Sales Support and BusinessConsultants – whose goal is to help you close the deal.

Key Responsibilities:

Theprimary responsibilities for this role include (but are not limited to).

  • Collaborate with peers and management around ways to continually improve the sales organization
  • Identify customer needs and effectively understand and respond to customer objections
  • Connect client's business objectives with Genesys offerings and solutions
  • Negotiate and close as many sales campaigns as possible
  • Provide guidance on customer and prospect corporate strategic initiatives
  • Provide expertise around particular areas of interest to discuss industry best practices and development of high level strategies
  • Retain current customer base and expand footprint through cross/up sell opportunities
  • Effectively sell a broad portfolio of products across a wide range of industries
  • Assist the customer in maximizing the return of their investment with Genesys
  • Be proactive in all aspects of opportunity development
  • Build and expand relationships with Economic Buyer in prospect and customer accounts
  • Establish yourself as a 'Trusted Advisor' to the prospect or customer
  • Bring net new and innovative ideas to the both internal team and the customer
  • Assist in creating an environment of team work and continuous improvement
  • Demonstrate a commitment to excellence (i.e. strong business acumen)
  • Partner with sales and additional pre-sales engagement members to align goals and ensure ongoing refinement

Minimum Requirements:

  • Superior active listening skills
  • Excellent objection handling and negotiating abilities
  • Strong collaboration skills and ability to work alongside multiple team members
  • Strong time-management and organization skills
  • Ability to multi-task and manage multiple streams of work simultaneously
  • Excellent written and verbal communication skills
  • Ability to effectively communicate with internal stakeholders
  • Highly persuasive
  • Highly resourceful when need to overcome barriers and objections
  • Proven record of meeting/exceeding established goals
  • Ability to communicate with all levels within customer/prospect's organization
  • Ability to communicate and present to Genesys management as required
  • 5 years previous business-to-business experience in one or more of the following areas with a documented track record of success:
  • Account Executive experience in verticals such as BPO's, Utilities, Retail, Automotive and Travel & Transportation
  • Complex and consultative sales environment
  • Multiple sales roles within the Software Vertical
  • Fluent Flemish/Dutch, French and English

Desirable Kills:

  • Experience with Cloud or SaaS based software sales

About Us:

Genesys® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.#LI-DK1


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