EN07T3 - Sr. Software QA Analyst

Genesys is the world's leading provider of customer service andcontact software — with more than 4,000 customers in 80 countries. Drawing onits more than 20 years of customer service innovation and experience, Genesysis uniquely positioned to help companies bring their people, insights andcustomer channels together to effectively drive today's customer conversation.Genesys software directs more than 100 million interactions every day,maximizing the value of customer engagement and differentiating the experienceby driving personalization and multi-channel customer service – and extendingcustomer service across the enterprise to optimize processes and theperformance of customer-facing employees.

Title: Sr. SoftwareTest Automation Engineer

Summary of thePosition/Responsibilities

The primary responsibilities willinclude, but not limited to:

  • Development, documentation, and execution of automated testsacross all stages of the product development lifecycle following best practicesand methods
  • Develop and maintain automated test environments
  • Create test cases for new product requirements
  • Work collaboratively with development and QA teams during allstages of development
  • Demonstrate creativity and good engineering judgment in solvingvarious engineering problems

Technical Experience andQualification

  • BE with 5 years' experience in software testing and validation
  • 4 year of practical experience with test automation tools
  • Practical test automation/design experience
  • Practical experience with testing of web-based applications
  • Proficiency in coding and scripting for automating test cases
  • Practical experience with HTML, JavaScript and CSS
  • Practical experience with Selenium WebDriver
  • Experience in building automated test infrastructure and tools
  • Excellent problem solving, critical thinking, and communicationskills
  • Experience with version control systems such as Mercurial
  • Knowledge of agile development methodologies


  • Practical experience with Selenium WebDriver
  • Development and maintenance of automated tests under Jenkins
  • Practical experience with Python or Java
  • Practical experience with REST API
  • Experience in building and maintaining of Cloud based automatedtest environments
  • Experience with relational and NoSQL databases

Personal Skills and Abilities:

  • Strong problem solving, troubleshooting and analytical skills
  • Highly organized and self-motivated
  • Excellent communication and writing skills
  • Fluency in English

About Us:

Genesys® powers more than 25 billion of theworld's best customer experiences each year. We put the customer at the centerof everything we do and passionately believe that great customer engagementdrives great business outcomes. More than 10,000 companies in more than 100countries trust the industry's #1 customer experience platform toorchestrate omnichannel customer journeys that eliminate silos and buildlasting relationships. With a strong track record of innovation and anever-ending desire to be first, Genesys is the only company recognized by topindustry analysts as a leader in both cloud and on-premise customer engagementsolutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in theworkplace. We evaluate qualified applicants without regard to race, color,religion, sex, sexual orientation, disability, veteran status, and otherprotected characteristics.

Meet Some of Genesys's Employees

Tracy C.

Chief People Officer

I believe in the golden rule. That means treating others the way i would want to be treated and that philosophy and that approach is through the entire human resources organization.

Michael Y.

Solution Consultant

Michael is a problem solver. He works with Genesys customers to address their challenges by using the company’s variety of innovative products and services.

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