Business Analyst(Analytics)



Genesys is the world's leading provider of customer service and contact software - with more than 4,000 customers in 80 countries. Drawing on its more than 20 years of customer service innovation and experience, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to effectively drive today's customer conversation. Genesys software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service - and extending customer service across the enterprise to optimize processes and the performance of customer-facing employees

Job Title: Business Analyst

Location: Chennai

Job Summary

The Business Analyst is part of the Global Deal Desk. The incumbent will work with the VP of Deal Desk and VP of Pricing to provide strategic insights on pricing and discounting trends and opportunities for improvement by building datasets, applying advanced analytics, and developing dashboards to drive insights and change in the organization. This role will plan and manage projects that will enable the organization to improve price setting and price getting processes and tools.

Major Responsibilities/Activities

  • Dashboard and scorecard development user interface / experience
  • Data pulls from Salesforce and use of Excel, Access and SQL scripting for ad hoc projects
  • SQL data modeling and scripting
  • Advanced analytics using R, SPSS, or similar tools
  • Reconciliation of financials and data across multiple sources
  • Development of management and executive presentations
  • Work on teams / projects to automate and enhance data processes
  • Special projects as required to address price setting and price getting improvements


Minimum Requirements
  • Bachelor's degree in a quantitative, and / or technology-oriented field of study (e.g. Quantitative Business discipline, Mathematics / Statistics, Applied Sciences, Data Science, Information Systems, Operations Research, Industrial Engineering, Economics, etc.). Master's degree and/or background in Management Consulting preferred
  • 6 or more years of related experience
  • Tableau or similar BI Tool experience
  • R, SPSS, or similar statistical tool experience
  • Ability to capture user reporting requirements and translate into technical requirements
  • Experience with SQL queries and scripting
  • Understanding of data governance and data quality principles
  • Familiarity with Salesforce.com
  • Very strong written and verbal communication skills
  • Strong Microsoft Excel, Access and PowerPoint skills
  • Ability to multi-task, prioritize and be detail-oriented
  • Ability to work in a team environment
  • Ability to take initiative and be proactive in ambiguous situations
  • Ability to work independently and be resourceful
  • Inductive and deductive reasoning
  • Flexible and adaptable


Work Context
  • Communicates regularly with management
  • Uses computer frequently
  • Works expanded hours/shifts to support all regions globally




About Us:

Genesys® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via http://www.genesys.com/ , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog .

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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